Job details

Here’s how the job details align with your profile.


  • £11.42 an hour

Job type

  • Full-time


Winkfield Road, Windsor SL4


Pulled from the full job description
  • Company pension
  • Employee discount

Full job description

Roles & Responsibilities: 

VIP Coordinator
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7
Contract End Date: 31st December 2024
In this exciting role you will support the VIP Manager in the overall delivery of VIP products and experiences across LEGOLAND Windsor Resort. You’ll have the opportunity to work on the future strategy of the department and how we can best maximise both guest experience and revenue, while managing your team of VIP hosts to deliver the highest possible standard of guest excellence.
As a LEGOLAND representative you will reflect and present our company values to VIP guests both via email, on the telephone, and in person on the day of their visit. You’ll be passionate about the resort, making sure you are sharing exciting insights into life at LEGOLAND with our special guests.

Qualifications & Experience:

  • Ideally you will have previously managed or coached a small team to achieve an excellent standard of guest interaction or customer service
  • Highly driven and motived to achieve results against KPI metrics
  • You will be organised, proactive, approachable and, of course, hold yourself and your team to the highest standards of guest interaction
  • Willingness to have a full enhanced DBS check undertaken (please note if you do not agree to the DBS check we will not proceed with your application)



  • Pay of £11.42 per hour
  • 40% discount off LEGO sets and products on the online LEGO Store!
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
  • Fortnightly pay
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Ongoing training & development

About the LEGOLAND® Windsor Resort
We are looking for a VIP Coordinator to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.

Pay Range: GBP £11.42/Hr.

To apply for this job please visit

Open chat
💬 Contact Whatsapp Support
Scan the code
Hello 👋
Can we help you?