King's College Hospital NHS Foundation Trust
Job details
Here’s how the job details align with your profile.
Pay
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£27,129 – £28,649 a year
Job type
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Full-time
Location
Full job description
To be responsible to answering the telephone, dealing with queries and relaying relevant information to members of the team.
To ensure brokerage updates are updated on the patient board and wards informed where necessary.
To support the Discharge Team with general administrative duties
To assist with the processing of patient referrals on the Local Authority System
To be responsible for updating the Local Authority System with confirmed discharge dates and confirming actual supported discharge figures for any given day
To assist the Hospital Social Services Team with obtaining relevant health information for patients to aid with the assessment process.
Essential Criteria
Experience in hospital administration setting
Excellent verbal and written communication skills
Ability to work under pressure.
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.
Main Duties and Responsibilities
1. Administrative Responsibilities
Answering the telephone in a professional manner and directing telephone queries to the relevant team member, taking messages where applicable
To respond and deal with email queries promptly, efficiently and politely, resolving local issues and referring to other relevant staff as appropriate maintaining strict confidentiality at all times.
To maintain an accurate record on various spreadsheets/trackers and ensuring this information is updated as and when required
To maintain and utilize relevant hospital and social services’ systems, ensuring information is accurate and up to date.
To assist the discharge team with printing and scanning of documents when required.
To utilize diaries, rotas, movement boards and relevant information to ensure effective communication throughout the team, including setting up meetings and taking minutes when required.
Supporting the Discharge Process
To assist the discharge team with package of care queries and relaying this information in a timely manner
To ensure all brokerage, placement and out of borough updates for patients on supported discharge are documented on EPIC.
To update EPIC with relevant supported discharge information for patients as and when they are received.
To attend hurdles at different intervals of the day and updating relevant information on both the hospital and local authority systems.
Supporting the Post Discharge Process
To assist with the processing of incoming referrals on the Local Authority system for the Hospital Care Management Team
To assist with updating the Local Authority system with hospital admission details for known patients with an open support plan.
To assist with updating discharge information on the Local authority system for patients that have been discharged from hospital and notifying the relevant professional/team on the system
Full detailed job description attached.
To apply for this job please visit www.kch.nhs.uk.