Administrator for Integrated Community Response Service Hounslow TW3

Are you seeking a new and exciting challenge and have the desire to work in a fast paced, dynamic environment with the opportunity to make a difference? If so, this could be the job for you.

We are looking to recruit a motivated and suitably experienced Administrator to work within the Integrated Community Response Service who can remain calm in often busy and demanding situations. This role will enable you to consolidate your existing skills and develop new ones, alongside demonstrating excellent communication skills and a professional manner. Customer service is a key part of this role as well as being able to manage and act on urgent information.

If this role excites you then we would love to hear from you.

You will need to have excellent verbal and written skills, a working knowledge of Microsoft Word, Excel and Outlook, accurate data inputting skills and an enthusiastic approach. Previous NHS experience is desirable however not essential.

Service hours are from 8 am to 8 pm, 7 days a week. A commitment to working a rota covering these hours and days is required.

This post is responsible for organising timely administrative and secretarial support to the Integrated Community Response Service, working closely with the Clinical Single Point of Access and other referrers. The primary purpose is to provide exemplary customer service to promote a positive image of the service and to support the team’s daily clinical co-ordinator in the management of referrals and patients’ needs each day.

Daily duties will involve managing incoming telephone calls and emails, ordering and monitoring stock, general administrative tasks to support the team and maintain a tidy and safe environment.

A committed approach to one to one meetings and appraisal with the Clinical Lead Administrator is essential.

Hounslow and Richmond Community Healthcare NHS Trust (HRCH) provide a wide range of healthcare services for the population of London Borough of Richmond upon Thames and the London Borough of Hounslow.

The Clinical Services Directorates have a wide range of responsibilities to manage, including coordinating and delivering community primary care services on behalf of the Trust. A wide range of these healthcare services are delivered by staff in the community, who include medical staff, paediatric therapists, therapy assistants, health visitors, specialist nurses, nurses, nursery nurses, paediatric phlebotomists and healthcare support workers with the support of administrative staff working in localities with GPs, other health professionals, early years, education, and social care professionals.

The digitalisation of health services is underway with a requirement to become paper-light by 2023 through improving the use of digital tools and adopting mobile and agile working practices and increasing the efficiency and effectiveness of clinical delivery.

Please note that previous applicants need not apply.

Please see the Band 3 Administrator Job Description and Person Specification for full details of this position