Head of Design Dojo.tech London

  • Full Time
  • London




Full job description

UK London

|Brand & Marketing Comms

|30 Mar 2024


Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The role

Reporting to the Brand and Communications Director you’ll be a member of the brand leadership team with responsibility for leading our Brand Design teams. As the most senior design specialist in the business, you will drive the development of design as a craft in all its forms with a strong focus on delivery through exceptional leadership. You will act as a brand guardian ensuring creative excellence is achieved across all customer touch points.

What you will do

  • Lead and inspire the brand design teams by sharing creative vision, ideation and structure
  • Set the strategic direction for the visual identity across all growth, product and brand touchpoints ensuring consistency across platforms and channels. This will include Dojo’s new brand rollout, coming later this year.
  • Develop and evolve workflows that ensure effective collaboration between design and cross-functional teams so that initiatives are delivered on time, within budget, and to the highest standards
  • Be responsible for the day-to-day intake and on time delivery of creative assignments, managing team resources and prioritising multiple, simultaneous projects for a variety of stakeholders
  • Foster a culture of design excellence and continuous improvement, across the team and the wider business
  • Use creative thinking techniques to translate abstract concepts into usable and viable solutions for customers by experimenting on the latest best practices within the industry to constantly improve and optimise work across all core brand, growth and product channels
  • Make use of your soft skills to influence and create alignment with stakeholders to support consensus-building, and decision-making
  • Spend time providing leadership and mentorship to designers of all levels of experience, and recommend methodologies and approaches for design-centric challenges
  • Understand the wider market and Dojo’s customer segmentation in order to identify appropriate opportunities to better empower our customers within the experience economy
  • Build and foster relationships across Dojo, from close working partnerships within the team to strategic stakeholder relationships across tribes
  • Partner with the Head of Copy to ensure copy and design teams are working cohesively together.
  • Work with the Product Design team to align and ensure products accurately reflect our brand language
  • Actively lean-in and lead by doing when and where required. We all need to do some level of individual contributor work.

What you will bring

With a strong background in creative design with software and hardware experience, you’ll also have experience of having led brand design teams. You’ll have a track record of building high-performing teams and will be comfortable with leading in matrix and functional-style organisational structures.

  • Experience of leading brand design teams with a passion for creating integrated and memorable digital experiences through best-in-class use of service design, experience design, user research principles
  • Expertise in leading and developing design professionals of all levels and domains
  • Advanced skills in designing storyboards, mockups, and prototyping using the latest techniques and tooling
  • In-depth knowledge of product development processes to help deliver innovative customer-centric products to market quickly and effectively
  • Experience with leading or developing a rebrand

You’ll be familiar with common design tools and software such as:

  • Project management – Trello, Monday.com, Asana etc
  • Graphic design – Adobe Illustrator, Photoshop etc
  • UX design tools – Sketch, Figma etc
  • Design collaboration tools – InVision, Webflow and Miro etc
  • Prototyping tools – Adobe XD, Mockplus and Origami Studio etc


About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings – all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.

Our values

At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.


To apply for this job please visit dojo.careers.


Ethan Anderson

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