Roles & Responsibilities:Fancy being part of the ultimate viewing experience in the heart of London? Of course, you do! At 135 metres the world-famous London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for a Hospitality Team Leader to join our dedicated team in delivering the most moving experience in London!

 

As a Team Leader you’ll be looking after the busy day to day running of the Hospitality department as well as managing and developing a passionate team, leading by example to deliver world class guest experiences. On a normal day (if you can call it that) you’ll be managing guest bookings – including liaising with third party stakeholders, assisting with stock control, managing staffing rotas, as well as being the on-site point of contact for all Hospitality related queries. Due to the varied nature of the role, we’ll need you to use your knowledge to problem-solve effectively, implement best practice, and even create new ideas to drive the business forward and increase revenue.

 

You’ll heavily contribute to the reintroduction of our VIP Experiences, Private Pods, and special events such as Weddings! To make these experiences truly unique, we’ll need you to have excellent organisational skills as well as an outstanding rapport with our guests. You’ll also need to have excellent communication with other departments, especially our boarding platform team, to ensure our premium experience guests receive the very best from start to finish.

 

Alongside your daily duties we’ll need you to maintain the highest standards of health and safety and you’ll have a working knowledge of safe working practices to ensure we are “protecting the magic” at all times.

 

This role is a fixed term role with an end date of the 1st September 2024, based upon working a guaranteed minimum of 30 hours per week on a rota basis (paid hourly). The current rota pattern is based upon 5 days a week, working 2 out of 3 weekends. Our attractions are open daily so this will also include bank holidays and peak holiday periods.

Qualifications & Experience:

• To reflect the premium guest service required we’d like you to have proven supervisory experience in a busy guest facing environment, ideally within the hospitality, events or food and beverage industry. Wherever your previous experience lies, you’ll have plenty of transferable skills and the passion to apply them.
• We’ll need you to be able to quickly react to any issues that may arise and therefore prior experience in effectively dealing with problems in a fast-paced environment will stand you in good stead.
• It goes without saying that you’ll have high levels of attention to detail as well as being motivated and organised to ensure the success of our events and experiences.
• As you’ll be involved in your team’s development an awareness and experience in conducting reviews, inductions, appraisals, and interviews will help you be able to develop the leaders of the future!
• We’re a close-knit team here at the London Eye, so we need team players that are happy to help others as well as working independently.
• Ultimately, we’re looking for someone who is willing to go above and beyond to help deliver unforgettable experiences that our iconic attraction deserves.

If you’ve read this far and we still have your attention, then come on board and don’t just look at the skyline, be part of it!

Benefits:

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Hourly pay, paid fortnightly
• Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Midway.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range: From GBP £12.59/Hr.