Our values and behaviours

 

Deliveringtheexceptional,everyday

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture – our core values and how we behave:

• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

• We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

• Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

 

Job objectives and responsibilities

• Offers a first-class service to their dedicated functional area, dedicating attendance on the floor, monitoring and mentoring their team as required.

• Works closely with their teams carrying out their duties effectively and efficiently in accordance with contractual requirements.

• Delivers to the agreed services within the budget allocated to their role and to the standard required.

• Develops good relationships with the onsite FM Team and collaborate with various others to execute their roles.

• Follow the Company’s Health, Safety and Quality procedures within the course of the role and ensure that their

teams are preforming their duties within the correct HSQE guidelines always.

• Brings to the attention of the line manager any apparent deficiencies in systems of work or equipment provided that pose danger or risks to health and safety.

• Ensure complaints from patients and staff are dealt with promptly and appropriately, escalating as necessary.

• Resolve any operational issues and escalates to appropriate persons as required.

• Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.

• Works closely with colleagues across the business up to and including working cross site as required.

• Supervise, encourages, and support their teams, ensuring company standards are met. Directing their teams through their daily routines and interact with customers ensuring they have an exceptional experience.

• Conduct meaningful daily briefings with their team providing line management and direction to fulfil their

 

 

 

Main duties

• Report any potential service level failure immediately to the Line Manager.

• Monitor and adjust resources for the department to ensure the needs of the hospital are met in conjunction with peaks in demand and that labour is in line with the hours for the service.

• Implement controls and measures to ensure all service levels are achieved across all areas

• Ensures all local client guidelines regarding operation, health and safety and other business areas are followed by Team members always

• Manage absence for the service ensuring return to work interviews are being completed, absence levels are tracked, and the absence management process is being followed.

• Ensure that contractual operational hours are achieved across all areas of responsibility always.

• Ensures specified lines of communication are followed always, with attention to escalation and problem reporting.

• Ensures all areas always comply with all schedules and KPI performance.

• Ensures compliance with all Food safety requirements.

• Works closely with hospital staff and teams to provide an efficient service.

• Carries out ad-hoc tasks as required to ensure the hospital remains contractually compliant

• Provides a great level of customer service to all patients, staff, and various stakeholders

• Ensures company safety arrangements and procedures are followed always. Brings any apparent deficiencies in systems of work or equipment provided to the attention of the Manager

• Ensures that all foods, and fluids are served when required as per ward requirements and accurately recorded

• Ensures effective methods of managing holiday bookings, ensuring all entitlement is booked by all staff, and operational cover is maintained.

• Responsible for ensuring there are adequate staffing levels across the department in-line with contract specification and demand

• Plans, allocates and evaluates work carried out by individuals, teams and self & provides and organises information for action

• Ensures that all colleagues are trained in accordance with clients and companies’ requirements

• Communicates in an engaging way and motivating messages are conveyed across all teams.

• Effectively resources the team in line with business requirements

• Manages performance management for their team, ensuring there are mireviews completed

• Ensures that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work.

• Utilises the internal HR systems, people support services to support them in their roles.

• Coaches & develops their teams to be the best they can be

• Brings to life the Mitie values daily ensuring they & their teams demonstrate the exceptional every day.

• Undertakes additional duties in line with capabilities as required to fulfil requirements needed by the contract

 

Person Specification

• Upholds and reflects the vision and values of the Trust and Mitie in all actions and behaviours.

• Flexible approach to working patterns and availability. Seeks to improve productivity and the quality of service.

• Has a strong standard of both literacy and numeracy skills

• Good knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology

• Developed excellent written, verbal communication to support them in their role.

• Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.

• Works well under pressure to meet the challenging deadlines for both operational and people aspects of their

 

 

 

Health and Safety responsibilities

• Follow Group and company policies and procedures always.

• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.

• Use all work equipment and personal PPE properly and in accordance with training received.

• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

 

Information Security

• Ensure compliance with Mitie’s information security procedures in all activities.

• Proactively identify and report security risks to your manager.

• Report actual and suspected security incidents;

 

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of

employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s

role and/or the needs of the business.

We are looking for an experienced Catering Supervisor to join our team.

The main tasks and responsibilities of this role will be to liaise with the kitchen, open/close of business, stock controls, front of house/bar ordering, and effectively being the face of our catering brand at a customer site. The role holder will undertake any other duties that may be required for the effective operation of the site, including cash collection and banking.

You’ll need to have flexibility to work at several different outlets onsite as required. You’ll be passionate about providing an excellent service to our customers.

You should have high standards and an eye for detail. Hard working, energetic and confident, we’re looking for candidates with excellent organisational and time management skills. Food Hygiene and basic Health and Safety certificates are advantageous but not essential as full development and training will be provided.

The ideal candidate would have a previous catering experience within a similar environment. You must have supervisory experience and an appropriate level of numeracy/literacy/communication skill to perform role duties. You should be able to work well in a team or under your own initiative, and flexible to take on different tasks as and when required.