Client Engagement Executive<br>

Job Description

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COSTAR GROUP – CLIENT ENGAGEMENT EXECUTIVE – LONDON

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

In December 2023 CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK’s number 1 Residential Property portal. Supported by the deep expertise of the CoStar Group and our Homes and Apartments teams, we will develop a world class user experience through offering the very best written content, imagery, design and functionality. The OnTheMarket product will support home buyers, sellers, agents and developers better than ever!

Learn more about OnTheMarket.

ROLE DESCRIPTION

Client Executive plays a pivotal role in fostering strong relationships with key stakeholders, including agents, housebuilders, consumers, and external clients. They collaborate with the team to deliver impactful campaigns aimed at enhancing agent engagement across the client base. From organizing and planning agent events to drafting high-quality communications and providing exceptional customer service, the Client Executive ensures a “gold-plated” experience for clients. With a keen attention to detail, creative problem-solving skills, and experience in event planning, they contribute to the success of the organization’s initiatives. Their ability to build and maintain relationships, coupled with excellent communication skills, enables them to effectively address challenges and seize opportunities. The Client Executive is prepared to travel across the UK as needed and is educated to degree level or possesses equivalent relevant experience.

RESPONSIBILITIES

• Engaging with key stakeholders including agents, housebuilders, consumers and external clients.
• Working with the team delivering excellent campaigns to drive agent engagement across our client base.
• Organising, planning, briefing and reporting for agent events e.g. Roadshow events across the UK, Town Halls, Developer forums etc
• Drafting and proofing good quality communications to our agents.
• Arranging, note-taking for internal and external meetings across many levels.
• Administration tasks, e.g. keeping our engagement platform up to date/commercial partnership maintenance.
• Award submission entries and presentations during finals.
• Customer service – providing a high-level “gold-plated” service for incoming agent enquiries.
• Ad hoc tasks as directed by the CEO or Head of Client Engagement.

QUALIFICATIONS

• Ability to build and maintain relationships (both internally and externally).
• Excellent attention to detail.
• Creative thinking and problem solving.
• Experience in event planning.
• Prepared to travel around the UK when required.
• Strong written and verbal communication skills.
• Educated to degree level or equivalent experience.

WHAT’S IN IT FOR YOU?

Working at CoStar Group means you’ll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, birthday lunches and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.