About the Role

As the Webchat Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role.

You will be responding to messages online from potential customers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the right healthcare choices for themselves and their families.

This is a full-time, hybrid position. When you work from the office, you’ll be based in our brand new, high-tech Parramatta Call Centre.

This role offers a competitive base salary plus superannuation, up to 18% shift loading and the opportunity to earn up to 10% of your salary in sales commissions.

This is an initial 12-month fixed-term contract

Responsibilities

• Receive and answer enquiries from the HCF website whilst on the path to purchase in response to joining HCF
• Recommend and educate customers thoroughly regarding benefits of HCF products and services
• Provide answers to any online customer enquiries
• Make outbound calls to prospects part of campaigns.
  • Warm Leads
  • Website Leads
  • Web Chat Leads

Please note, this role does not involve cold-calling.

About You

• Strong commitment to providing outstanding customer service & sales
• Previous experience in a Call Centre (preferably outbound and inbound activity)
• Desire and commitment to work within a team dedicated to achieving team and individual performance objectives
• A positive attitude and willingness to embrace change
• Ability to work under pressure
• Self-driven and motivated
• Excellent telephone communication skills
• Excellent written communication skills

Culture & Benefits

Purpose-Driven Passion – We are united by a common purpose – to make healthcare affordable, understandable, high quality and member-centric.

Wellness and Work-Life Balance – We’ll equip you with the necessary skills and tools to support your personal well-being journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF Hospital and/or Extras Cover.
• 18 Weeks of Parental Leave for all new parents
• Mental Health & Wellbeing Programs, including workshops, fitness classes, flu vaccinations, skin checks and more!
• Discounts on HCF’s entire suite of products, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.

Collaboration and Inclusivity – We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.

Continuous Learning and Growth – We believe in lifelong learning. Our organization provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage growth and curiosity.

Next Steps

If you require any adjustments to assist you in making your application or throughout the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.