Team Administrator West London NHS Trust Southall UB2

This is an interesting and varied position who is looking for a challenging and rewarding role in which finding a balance between team working and utilising initiative is important. Applicants for this Band 4 Team Administrator role will need to be organised, reliable, self-motivated and have prior experience of working in administrative roles, ideally within mental health setting (or similar person-facing roles). Good time management skills and being able to prioritise tasks is essential as is having good attention to detail. You will also need to have the ability to deal sensitively with people who may be distressed. If you are a reliable, outgoing professional who loves interacting with people on all levels and want to play a crucial role in supporting the Healthcare sector and a growing practice, then you are just the type of candidate for this role!

We would like to encourage applicants from a range of diverse backgrounds and experiences.

The post sits within the Ealing CAMHS Neurodevelopmental Team, which is a friendly, supportive, hardworking and well-respected team based at Armstrong Way in Ealing.

The team provides specialist assessments of Autism, ADHD, and other complex Neurodevelopmental conditions, as well as interventions for moderate to severe mental health concerns. The team works with young people aged 6 to 18 and their parent(s) / carer(s). You will be joining other Team Administrators to support clinical activity, including booking appointments, sending appointment letters, minute taking, managing waiting lists, effectively updating a large caseload on RIO and also maintaining an excel caseload document, updating our clinical record system, and using our Business Intelligence tool to support waiting list and clinical data management. You will also be joining a larger group of Team Administrators across Ealing CAMHS, and will receive peer support alongside regular supervision and line management as well as guidance and support from Clinical Leads.

To provide a full range of admin support to the team: e.g. sorting and dealing with correspondence, filing, photocopying, typing, archiving, referral tracking etc

To audio or copy type and proof read letters, memos, notes and reports and ensure they are directed to the appropriate departments, GPs or other organisation within agreed timescales

To draft /send responses to correspondence, after appropriate approval

To maintain waiting lists, team patient lists and referral information as appropriate

To arrange meetings and assist with locally held training events or workshops E.g. room bookings, hospitality, IT equipment

To assist in producing agendas, minutes and papers for meetings in timely manner

To supporting the production of presentations using PowerPoint or other software when required

To take minutes at meetings, transcribe and distribute as required.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.