The purpose of this role is to support the implementation, management and monitoring of the RAPID Prostate and Bladder service. The post holder will be responsible for the administration for the design and implementation of the pathway and responsible for ensuring the implementation of the processes are working efficiently and within the agreed millstones.

Manage the administration and delivery of the RAPID pathway for both prostate and bladder

Coordinate Prostate & Bladder Biopsy referrals through a single point of access

To be proficient in all IT systems relevant for the role

To assess the referrals and ensure all relevant information is present and where further information is required to coordinate its timely collation

To be a single point of liaison for referrals, Radiology booking for one stop haematuria booking and coordination of patient test preparation

To work seamlessly with the whole RAPID prostate & bladder team

To ensure that the provisions of appropriate services at the right time and in the right place are available for patients and to have the knowledge to signpost patients as required.

Be a single point of contact for patients, carers and the healthcare team – triaging sensitive enquiries and referring to the appropriate department within the hospital or community setting.

Provide early detection of problems in both prostate and bladder pathway

Actively participating in the provision of routine information and advice for patients and carers.

Document and monitor all aspects of patient care coordination and service delivery.

Lead in collecting data for audit purposes and to support the performance metrics required

Develop relationships and work closely with other London centres that are involved in the RAPID pathways

Actively be involved in the continued design of the service

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark’s Hospital: an internationally renowned specialist centre for bowel disease

Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Coordination of care

Coordinate referrals and ensure all relevant information is present as per policy and protocols.

Ensure patient appointments are booked in line with the pathway protocols

To be a point of contact for GPs who have queries regarding their patients that have been referred to the service. Coordinate the necessary assessments, appointments or investigations as identified

Support the delivery of patient information to ensure all patients/carers receive appropriate verbal/written communications on a timely manner – this may include printing out information documents and monitor all aspects of care coordination and service delivery.

Act as the patient advocate and facilitator in order to resolve issues that may be perceived as barriers to accessing the service.

Effectively utilise a computer and various software applications in order to enter and maintain patient data, communicate with the multidisciplinary team and complete other IT tasks as required by the post.

Professional

To participate and display a willingness to learn, develop a relevant technical competency /area of interest and keep up to date with current national and local issues and developments.

To routinely participate in departmental audits and as required under the supervision of managers and input data as requested.

To be responsible for own learning in knowledge base relevant to the service including mandatory training.

To be responsible for imparting information about the technical area of knowledge to other health care professionals as appropriate.

To participate in regular formal supervision, develop a personal development plan that links into KSF and departmental competency frameworks in order to promote learning and enhance skills.

To be responsible for managing own daily timetable of delegated tasks including time for supervision and training.

To maintain professional working relationships with the trust, and other relevant organisations i.e. education.

To access and input confidential patient information through integrated databases in accordance with the agreed policy and procedure.

Carry out administrative duties as required by the role.

Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support /advice.

Assist the department to develop education and information resources for the general public and other health professionals regarding all aspects of cancer and cancer prevention.

Participate and contribute to service development

Communication

To build good relationships with Trust colleagues including MDT Leads, Clinicians, CBUs and other Departmental Heads

To effectively communicate with external stakeholders including commissioners & tertiary hospitals as required.

To prepare and deliver presentations of cancer data/information in agreed manner utilising available software application

Utilise relevant national and local resources, developing professional links with affiliated organisations and individuals in order to remain appraised of new issues and developments within IM&T and cancer. To update reports and procedures to reflect changes

To attend internal/external meetings and forums as required e.g. cancer network This will involve contributing to debate and discussion, making commitments to deliver work packages to agreed deadlines, and subsequently ensuring that other team members are adequately informed.

Ability to use own judgment and confidently question and seek assurance in relation to content and information that appears inaccurate or ambiguous.