Role: Digital Inclusion Support Worker, Employment and Skills team

Salary: Part time salary 24,687.2 (full time equivalent of £30,859 per annum)

Contract: Fixed term until 23/05/2025

Hours: 30 per week

Location: Camberwell – London

Closing date: 19/05/2024

Interview date: 29/05/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Digital Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 11,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

Prevention services support vulnerable people by providing them with skills, housing advice, accommodation, and tenancy sustainment support. All these services to help people transition towards leading independent lives.

Thames Reach welcomes applications from people with transferable skills.

We are looking for a Digital Support Worker to join the Employment and Skills team.

You will:

• Carry out needs assessments to ensure the ongoing digital skills development of clients.
• Distribute and lend free electronic devices and data to people living in temporary and emergency accommodation.
• Work with digital skills and digital inclusion volunteers and support them in conducting repairs/resets of devices and delivering skills workshops.
• Support with capturing feedback from clients and employees.

To succeed as the Digital Support Worker, you will have: (Add up to 6 bullet points about experience and skills the candidate will need)

• Experience in client-facing work and ability to carry out assessments of clients’ digital needs.
• The ability to establish good working relationships with service users, colleagues, other stakeholders externally
• Good knowledge of Microsoft Office and experience of using databases.
• Good written and verbal communication skills that are clear and coherent.
• Experience of setting up and basic troubleshooting of laptops and mobile phones
• Experience of keeping accurate and appropriate records and providing information for monitoring required.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Peter Charalambides, Area Manager at Peter.Charalambides@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.