Job no: 497779
Work type: Casual
Location: Sydney
Categories: Customer Service

Our Story

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

Your opportunity

As a Casual Services Attendant at Westfield Hornsby,you’ll be joining a high performing and customer-obsessed team. Your focus is to be proactive, hands-on and dedicated to maintaining exceptional customer service to ensure our customers have a positive and memorable experience whilst visiting our Living Centres.

Key Responsibilities:

• Deliver exceptional service to customers and retailers consistently.
• Promoting and selling Westfield Gift Cards and other services, providing convenient solutions to customers.
• Providing assistance, directions and information to customers in a busy retail environment, including in the car park.
• Traffic management by rerouting and directing vehicles during peak times, ensuring a seamless customer experience.
• Conduct regular cleaning checks and patrols to ensure a tidy, well-lit environment maintained at a high standard.

To be successful in these roles, it is important you feel both comfortable and confident to work cross functionally throughout our Customer Experience team across all service areas (Concierge and Carpark – including providing traffic management & navigational assistance during our busy periods in the carpark).

What will set you apart from the rest?:

• Always willing to go above and beyond for our customers and retailers; making a difference to their day
• Embody patience, empathy and know how to remain calm and resilient within a fast-paced retail environment
• Empowered to rectify and resolve customer questions
• Confident in providing assistance, directions and information to customers in a busy retail environment.
• Adequate flexibility and availability to work across a 7-day week (Monday-Sunday) including Public Holidays is essential for these roles
• To be considered for a Car Park position, a full drivers’ licence is required to operate the Company buggy

This is a casual position and is the perfect chance to shine, gain valuable experience get your foot in the door for a career at Scentre Group.

All successful candidates will be required to complete a video interview as part of our screening process, a medical assessment and need to be comfortable to walk up to 10,000 steps per shift and feel at ease on their feet for up to 8 hours. We will be using email as the primary method of communication, so please ensure you check keep an eye on your emails to monitor your application status.

What sets us apart from the rest?

• Diverse career paths across our vertically integrated business
• Ability to innovate in a company that not only encourages it but will facilitate it

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.

If this sounds like you, apply today to make extraordinary happen!