About the role

The Sales Consultant Role is responsible for a variety of inbound and outbound calls. These calls include converting warm membership leads into sales, retaining existing customers and being the first point of contact for membership queries through the contact centre.

• Dealing with correspondence in a timely and accurate manner
• Providing a high level of professional customer service
• Undertaking training, development and multi-skilling as requested
• Ensuring knowledge is maintained in all aspects of health insurance legislation to ensure you comply with the industry “code of conduct”
• Liaising with other team members to ensure member enquiries are resolved
• Ensuring that the fund is represented with the utmost professionalism and that exceptional service is provided to all key contacts and members of those groups
• Achieving Membership Growth targets as per KPI’s

About You

• Experience in a phone-based customer service and/or sales role highly desired.
• High-level customer service and organisational skills
• Health insurance knowledge and experience is desirable, but not essential
• General Insurance knowledge and experience is desirable, but not essential
• Proactive, positive and enthusiastic nature
• Computer literacy / PC skills

Culture & Benefits

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes:

• 50% subsidy on HCF Private Health Insurance
• 18 weeks Parental Leave for all new parents
• Mental Health & Wellbeing programs
• Discounts to HCF’s entire suite of products; Life, Pet and Travel Insurances

Growing your career at HCF is a priority for us. We fill approximately 40% of our roles internally!! To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support.

HCF is committed to maintaining an inclusive and collaborative work environment. We aim to have a workplace that is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status. All suitably qualified applicants will receive equal and fair consideration for employment. All potentially successful candidates will be required to complete background checks prior to confirmation of employment. If you require any adjustments to assist you in making your application or throughout the recruitment or onboarding process, please reach out to Talent Acquisition – David Lawrence – dlawrence@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.