Role Overview
The Residents Services Associate (RSA) is a
pivotal member of the front of house team,
ensuring that Residents receive an excellent
service, the building is maintained and
managed efficiently to the Grainger standard
and the team works as one.

Responsibilities will include, but are not
limited to:

• Deliver the Grainger customer service

strategy and standards.

• Increase resident satisfaction with service

delivery

• Deliver high-quality resident services

• Work closely with company-wide colleagues

to ensure excellent customer service

• Encourage and support resident

engagement

• Promote Grainger and build good

relationships with external partners.

• Carry out services such as meet & greet,

reception, parcel handling, inspections,
lettings viewings and ad-hoc tasks, ensuring
the provision of an excellent front-line
service to residents and other customers on
the phone, in writing and in person.

• To ensure the delivery of high-quality

services including front & back of house
functions, amenity space management,
voids & unit management, tenancy, income
management and tenant involvement.Desired Skills & Experience:

• Previous experience working in

organisations providing market rental
properties, travel & tourism or hospitality is
essential

• Awareness of H&S requirements on site and

a demonstrable ability to implement H&S
when required

• Strong experience working at

business/private events would be beneficial

• Previous experience of working in a team

• Strong written and verbal English

• Qualifications in property or customer

service would be advantageous

• Previous experience of working towards and

achieving targets

• A good communicator with strong

interpersonal skills, including the ability to
listen

• Well-groomed and professional appearance

• Passionate about customer service

• Ability to build relationships and work

collectively with colleagues

• Demonstrable ability to think creatively and

embrace new challenges daily

• Goal-focused, positive and resilient with the

determination to support Grainger Plc in
delivering exceptional outcomes for its
residents and communities.Resident Services
Associate
Millet Place,
London

Job Title
Resident Services Associate

Industry
Real Estate

Employment Type
Permanent

Salary and Package
Competitive salary and benefits

About Grainger

• These are exciting times for Grainger plc, an

award-winning FTSE250 property company.
As the UK’s largest listed residential landlord,we are leading the way in the UK private rented
sector and build-to-rent sector. Over the next
five years our business will double in size, from
a £3.2bn portfolio of c.9,650 rental homes in
operation today, we are adding c.6,800 homes
through our £1.8bn development pipeline.

• We operate in one of the most exciting and

newest property markets in the UK, the
emerging build-to-rent sector. We build high
quality homes for rent. Our buildings are
serviced by our amazing Resident ServicesTeams, which come complete with additional
amenities including lounge, gym and co-
working space – creating a vibrant community
for our residents.

• With over 4.5m UK households renting, mostly

from small private landlords, the UK rental
market landscape is changing, demand is
increasing, and the number of professional,
large-scale build-to-rent landlords is rising,
raising standards for renters and putting
Grainger front and centre in this growth market.

• Grainger’s business model is fully integrated –

we invest in land and new residential
developments, we design and develop homes,
and we operate them. This means we offer a
wide range of opportunities for people looking
to further their career in an industry leading
business.

• We are a socially positive business that puts

people at the heart. We are changing the way
people rent in the UK by providing high quality
homes and great service, all at mid-marketprices. We are building homes where people
want to live, creating spaces residents enjoy
and making a positive impact on local
communities.

• Grainger’s core purpose is ‘Renting homes

and Enriching lives’, backed by four values:o Every Home Matters
o People at the Heart
o Leading the Way
o Exceeding Expectations.

• We are also a leader in sustainability and ESG

and a FTSE4Good business and have
committed to the World Green Building
Council’s Net Zero Carbon Buildings
Commitment. We are committed to supporting
and increasing diversity throughout the
business and the wider industry and to making
a positive social impact locally, and we
encourage our colleagues to support in the
implementation of our community
programmes.

• Grainger has an active colleague-led Diversity

and Inclusion Network, which is open to
everyone, and provides a forum for raising
awareness and promoting inclusion and
engagement across the whole business. We
also work in partnership with our industry to
promote diversity in the real estate sector,
through initiatives including Real Estate
Balance and the British Property Federation’s
Diversity and Inclusion Champions Network.

For further information

• To apply for this role, please send your CV and

Covering Letter to hr@graingerplc.co.uk