Performance Team Administrator HM Revenue and Customs Croydon

  • Full Time
  • Part Time
  • Permanent
  • Croydon
  • 28,612 £ / Year

HM Revenue and Customs

Job details

Here’s how the job details align with your profile.


  • £28,612 a year

Job type

  • Permanent
  • Part-time
  • Full-time




Pulled from the full job description
  • Company pension

Full job description


Reference number




Job grade

Administrative Officer

Contract type


Business area

HMRC – CFO Group – CFO Corporate Support

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available




About the job


Things you need to know

Apply and further information



About the job

Job summary

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.


Visit our YouTube channel to watch the full series and come and discover your potential

This role offers an outstanding view of the whole of Chief Finance Officer (CFO) Business Group and how it operates internally, as well as the role it plays in supporting wider organisation objectives.

We offer you the opportunity to:

  • Support delivery of the monthly performance hub and metric cycle, as we provide insight and analysis of metrics and data for senior leaders.
  • Effectively communicate with customers, data providers and stakeholders to build strong relationships.
  • Attend Deputy Director performance hub discussions as note-taker, capturing and issuing action points.

See what it’s like to work at HMRC
:find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

Are you looking for a role that offers you lots of learning and development opportunities?

Do you feel comfortable using Office 365?

Have you got the organisational skills to manage multiple calendars and priorities?

If you answered yes, then our Performance Team Administrator role could be for you!

We are looking for someone who can be the spine of our crucial team, you need to have an eye for detail when you take minutes from meetings, take away action points from calls and send out agendas. As such you need to be confident and engaged when talking to partners across all levels of the business.

We are a small, and vitally important, team of 12 who deliver an efficient and effective performance management service to senior leaders. We provide this at the highest level and help support decision making for c.3000 people.

This is a hybrid-working role and you will be required to work from our Croydon office at least 60% of your working week (in line with the coming expectations within CFO). As a team we currently work across Croydon and Worthing. Occasional travel to Worthing will be necessary with advance notice.

The duties/responsibilities listed describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

We will be there to support you with any training that you need to successfully do this role, and we will guide you to make sure that there is a clear progression route if you want it, to start a career within HMRC.

Person specification

As our Performance Team Administrator, we would look for you to provide full administrative support and co-ordination for all Performance Hubs, including commissioning for hub updates, managing distribution lists, acting as secretariat, organising Performance Hub meetings, providing note-taking services and issuing action points.

You will get to liaise and engage with relevant partners and customers across the organisation, building strong relationship built on trust.

Part of your role will also be supporting the work of the team, this can be through diary management, maintenance of our SharePoint library, or any variety of admin talks that ensure we meet our service level agreements. You will also be organising and maintaining accurate records of performance data ensuring databases, filing and information logs are up to date an in line with retention policies.

Essential Criteria:

  • Experience of using Microsoft Office 365 tools is a requirement for this role, so we would like you to have an intermediate level of capability.
  • Excellent communication skills.


We’ll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Delivering at Pace
  • Communicating and Influencing
  • Working Together


  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.
  • A Civil Service pension with an average employer contribution of 27%.

Find more about HMRC benefits in ‘Your little extras and big benefits handbook’ for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process, you will be asked to complete a name blind CV, a 500-word Personal Statement.

Your CV should cover up to 3 years of your job history and will be scored against the roles and responsibilities outlined in the advert.

In your Personal Statement, please provide evidence of your qualifications and skills/experience.

The sift will be carried out against the CV and Personal Statement, with the successful candidates being invited to interview.

During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of.

When applying, please read the requirements of the role and demonstrate your suitability for the role. Use the personal statement to sell your skills to us. Please do feel free to get in touch to find out more and discuss whether this is the role for you.

Interviews will take place via video link.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview dates to be confirmed.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.


To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.


HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document “Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on

Problems during the application process

If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.

Please use the subject line to insert appropriate wording e.g. Please re-open my application – 346426 & vacancy closing date 08/4/24. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

Gemma Burbidge
Email :
Telephone :

03000 569192

Recruitment team

Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here

To apply for this job please visit


Ethan Anderson

Open chat
💬 Contact Whatsapp Support
Scan the code
Hello 👋
Can we help you?