Join our team as a Pastoral Support Coordinator, where you’ll play a crucial role in providing emotional and well-being support to individuals within our care homes community. Working closely with residents and their families, and our multidisciplinary teams, you’ll foster a culture of comfort and support, particularly for those in the end-of-life stage. Your responsibilities will include emotional, psychological, spiritual, cultural, physical, and bereavement support, as well as educating and supporting staff in end-of-life care practices.

This post is working 36.25 hours per week, Monday to Friday with regular travel across our resources and you will require access to a vehicle for work purposes.

What you will be doing:

• Managing a complex caseload, ensuring the safety and emotional well-being of individuals.
• Prioritising support according to individual requirements.
• Addressing discriminatory practices and inappropriate behaviour, promoting respect for all.
• Supporting colleagues in making timely, positive decisions and identifying local resources for enhanced well-being.
• Facilitating multi-agency collaboration to ensure the best support possible.
• Providing feedback to improve service provision based on changing circumstances.
• Recording vital information related to end-of-life care planning.
• Offering ongoing 1-1 support during times of transition.
• Facilitating support groups for relatives and friends as needed.
• Providing immediate emotional support when necessary.

What you will need:

• Significant experience managing an emotional well-being caseload: Prior experience in a similar role or in a related field, such as social work, counselling, or healthcare.
• Experience working with adults in social care/emotional well-being contexts: Experience in providing support to adults, particularly in settings such as care homes or healthcare facilities.
• Experience implementing systems and processes: Experience in developing and implementing procedures and protocols ensures that support services are delivered efficiently and effectively.
• Skill in assessing well-being needs sensitively: The ability to assess individuals’ emotional, psychological, spiritual, and cultural needs with sensitivity and empathy.
• Ability to assess and enable access to support: Understanding the range of support services available and knowing how to connect individuals with appropriate resources and services.
• Comprehensive note-taking skills
• The ability to support and guide colleagues in providing emotional support and implementing best practices in well-being.
• Critical reflection on social, psychological, emotional factors: Being able to critically analyse and reflect on various factors influencing individuals’ emotional well-being allows for more effective support planning and interventions.
• Support in recognizing and challenging discrimination: Addressing discrimination and promoting inclusivity is important for creating a supportive and respectful environment for all individuals.
• The ability to remain calm, composed, and proactive in managing difficult or sensitive situations is essential for providing effective pastoral support.
• Clear and effective communication skills are necessary for building rapport, facilitating discussions, and conveying information to individuals, families, and colleagues.

If you’re passionate about providing compassionate support and making a difference in people’s lives, we want to hear from you. Join us in upholding our values and delivering excellence in care and support.

Jewish Care is the largest provider of health and social care services for the Jewish community in the UK. Every week, we touch the lives of 10,000 people. We provide services to a range of people including older people, people with mental health needs and people living with dementia.

Our five values are at the heart of the way we work. They drive how we act as individuals and as an organisation and shape our culture. We value Excellence, Integrity, Innovation, Compassion, and Inclusivity.

Jewish Care operate a rolling recruitment process and reserve the right to close the advert once a suitable candidate has been identified.