Medical Records Officer Bupa South West London


Job details

Here’s how the job details align with your profile.


  • £24,823 a year

Job type

  • Full-time

Shift and schedule

  • Rotating shift
  • Monday to Friday


South West London


Pulled from the full job description
  • Company pension
  • Employee discount
  • Life insurance
  • Private medical insurance
  • Season ticket loan

Full job description


Medical Records Officer

Cromwell Hospital, Kensington, London, SW5 0TU


£24,823 + excellent benefits

37.5 hours a week Monday to Friday. Varying shift pattern on a rotational basis – Working 08am – 4pm or 12pm – 8pm


We make health happen


Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.


Role Overview


We are recruiting for a Medical Records Officer to provide an efficient service for the Cromwell Hospital and all medical users. You shall report and liaise closely with the Senior Medical Records Officer on a daily basis to promote a highly proficient system.


What you’ll do

  • Locate, prepare and distribute medical records to Outpatients, Admissions and other departments within the hospital, while maintaining an accurate tracer card system.
  • Retrieve and modify patient details from the hospital computer. File and retrieve all case notes, pathology results and any other relevant documentation to maintain an up-to-date filing system.
  • Adhere to and complete procedures relating to the secondary storage, retention and archiving of medical records on the scanning systems in use within the department.
  • Deal with all telephone calls and enquiries in a courteous, efficient and professional manner.
  • Maintain patient confidentiality at all times and display an understanding of the implication of the Data Protection Act and the Access to Medical Records Policy for the release of information.
  • Prepare and complete all the necessary Medical Record reception duties in O.P.D. and compile daily statistics and maintain departmental registers.


What you’ll bring

  • Good standard of education and I.T. literacy.
  • It would be desirable to have experience in a healthcare environment or previous medical records knowledge or similar filing experience.
  • Excellent telephone manner and communication skills.
  • Administration experience
  • Organisational skills




Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.


Joining Bupa in this role you will receive the following benefits and more:


  • Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performance-based bonus
  • Support with travel costs via a season ticket loan or cycle2work
  • Various other benefits and online discounts
  • Free onsite massages as a recognition for your hard work
  • Opportunity to participate in our annual awards ceremony


Why Bupa?


We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.


We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.


As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.


Time Type:

Full timeJob Area:


Cromwell Hospital London

To apply for this job please visit


Ethan Anderson

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