Are you a Customer Centric Person who enjoys a challenge? If you have Customer Relationship management expertise and ITIL knowledge/Certification experience, this is an incredible opportunity to excel in an exciting, fast-paced arena!

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader we’re looking for a Lead Support Services Owner (SSO) to drive success as part of our Service Management team. Join us and create the future.

As a Lead SSO you will develop and manage the Oracle Support relationship with a designated large account and a small number of medium accounts, which are within a NHS Integrated Care System (ICS), to maximize the customers’ use of Support Services, driving high degree of satisfaction and referenceability, whilst protecting and enhancing Support revenue streams. Other responsibilities include:

• Building relationships with the Client Executive Team responsible for Service and Clinical Decisions
• Responsibility to ensure the client understands the Value of AMS
• Responsible for managing the client roadmap by working closely with our consulting teams to ensure projects are managed and delivered.
• Collaborating with internal teams to ensure delivery of Service is continuous in conjunction with other client priorities inclusive of project work either Client Led or OH Led.
• Collaboration between the clients within the ICS to ensure knowledge, experience and lessons learned are shared
• Responsible for ensuring client satisfaction and achieving service level targets.
• Manage client service request escalations and escalate them as appropriate.
• Managing Change Control Procedures to ensure that changes are completed safely within OH process and change windows. Ensuring that changes suggested are appropriate and deliverable.
• Work in technology applications involves tracking issues, monitoring their resolution, and confirming adherence to processes.
• Preparing and delivering monthly and quarterly formal reports on AMS to site leadership.
• The responsibility for communicating major incidents to the client lies with the AMS SSO. They will continue to provide communication back to the client as requested until a resolution is achieved.

Career Level – IC4

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Required Experience

• Bachelor’s degree in business management or related field, or equivalent relevant experience
• 2-5+ years of experience in Customer/Account management
• Knowledge of ITIL Functions specific to Change Management
• Willing to travel up to 25%

What we will offer you

• A competitive salary with exciting benefits
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Flexible and hybrid working so you can do your best work
• Employee resource groups that champion our diverse communities
• Core benefits such as life insurance, and access to retirement planning

Required Experience

• Bachelor’s degree in business management or related field, or equivalent relevant experience
• 2-5+ years of experience in Customer/Account management
• Knowledge of ITIL Functions specific to Change Management
• Willing to travel up to 25%

What we will offer you

• A competitive salary with exciting benefits
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Flexible and hybrid working so you can do your best work
• Employee resource groups that champion our diverse communities
• Core benefits such as life insurance, and access to retirement planning