We are currently recruiting for a High Value Cash Associate to join our ever growing Transaction Services team here at Harrods.

As a High Value Cash Associate you will be responsible for delivering exceptional service to the Retail teams, providing support in dealing with large and complex transactions. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis.

About the Role

Our High Value Cash Associate will be responsible for attending high value cash transactions, as well as business processes to finalise customer transactions whilst providing the required customer due diligence. This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer facing and office based responsibilities.

The High Value Cash Associate supports Harrods Retail teams by providing expert advice, guidance and coaching both over the phone and in-person. Ensure the correct processes and procedures are followed for transactions to be completed successfully.

Please note this is an on-site role, requiring presence in Knightsbridge five days per week and includes evening and weekend work.

About You

You will understand that every interaction with a customer and colleagues counts. You shall go above and beyond to show people you care and take an interest in getting to know people and building strong relationships with them.

You will also need:

• Strong computer literacy (Microsoft Office essential).
• Knowledge of Anti Money Laundering legislation (essential).
• Strong customer service focus when dealing with both internal and external parties.
• Excellent time-management skills with the flexibility to adapt to changing priorities.
• To ensure that customer retail experience is at the forefront of decision making.
• Be able to have difficult conversations with customers.
• Be able to perform duties effectively with minimum supervision and guidance.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

For our part, we’ll recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension and life insurance, staff discounts of up to 33% on Harrods’ products, 22 days’ holiday and your birthday off.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods