This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme.

Location: London/Hybrid (5-8 days in the office per month)

Salary £80,000 – £90,000 per annum

**You will need to submit a cover letter explaining how you meet the capabilities for the role, alongside your CV for your application to be considered.**

**Application closing date E.O.D 27th May 2024.**

**1st round Interviews to take place at our London office w/c 3rd June.**

About the role

We have an exciting opportunity for a senior expert on digital and data policy to join Which? and drive the organisation’s work to understand the impact of digital markets, new technology and data use have on consumers and identify what changes may be needed to make sure they enjoy the benefits delivered by these markets without suffering harm.

This is a high profile role, reporting to the Director of Policy and Advocacy and Executive Committee member. You will be responsible for developing Which? ‘s policy position on digital and data and making sure development and regulation of digital across markets and sectors deliver good outcomes for consumers. You can read about our policy and advocacy work in this area in our Policy and Insight website.

This is an ambitious and unique opportunity to:

• Lead our Digital Policy Team and our cross-organisational influencing priorities in the digital space.
• Be responsible for developing high-quality, robust policy outcomes and solutions Which? should pursue to tackle online and digital infrastructure harms based on the evidence and understanding you, your team and the wider organisation.
• Develop strong relationships across sectors where digital is transforming consumer experiences of services and products, establishing yourself and Which? more generally with big and small tech, regulators, policy-makers and government
• Continue building our understanding of what is going on in digital innovation and its application that can and will impact on consumers, producing an ongoing clear plan to cascade this across the organisation
• Make sure that our views and policy positions are written up and communicated in the most effective way to influence and ensure that consumers’ views and rights are represented and protected.
• As part of the extended leadership team play an active role in the management of the Advocacy directorate.

The policy team is part of the Advocacy Group that includes the campaigns team, external affairs and a multidiciplinary analytical team including researchers, data scientists and economists.

About you:

• Significant knowledge and experience of working on digital issues or data
• Proven experience of developing and driving policy analysis in market-based situations
• Strong proven team management,leadership skills and experience of utilising multidisciplinary teams to deliver impact to deadlines.
• Skilled influencer with excellent written and oral communication skills, who can make the complex simple for a wide range of stakeholders
• Confident public speaker with experience of influencing opportunities including roundtables, podium speeches and senior stakeholder networking.
• Significant experience of cultivating relationships with senior stakeholders in businesses and Government.

This is a very important role for Which? covering the range of digital life issues from connectivity to how digital marketplaces work. So we’ll be looking for you to get to the root of the issue. You will be able to build strong relationships across new and existing networks, and be confident in influencing industry experts and bringing people with you. Your ability to communicate effectively to audiences inside and outside Which? will drive forward change and help position Which? as the pre-eminent force driving change for and with consumers in this area.

We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & options to buy additional days*
• Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
• Discount site Sodexo which offers large %% off every day shopping and holidays
• Annual Bonus (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money and legal helplines
• Work from (almost) anywhere” for 4 weeks of the year policy

The interview process for this role involves:-

• An interview at our London offices (approximately 45-90 minutes) consisting of values and experience-based competency questions.
• 2nd face-to-face interview with a pre-interview task.

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK’s consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we’re committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers’ List and currently ranking 16th.

We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we’ll make reasonable adjustments if you need them – just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.