Join Our Team as Phone-based Customer Support Officers in Parramatta, Sydney!

Are you a people person who thrives on delivering exceptional customer service over the phone? We have exciting opportunities starting in early August 2024 for individuals dedicated to creating outstanding customer experiences.

About Us:

At MUFG Pension & Market Services – Corporate Markets, we’re committed to excellence in customer service. We seek enthusiastic individuals who enjoy phone interactions and are passionate about helping customers. As a Phone-based Customer Support Officer (CSO), you’ll be the main point of contact for various investor inquiries.

Key Responsibilities:

• Deliver Exceptional Service: Handle inbound and outbound calls with professionalism and a customer-first attitude.
• Adapt to Customer Needs: Tailor communication styles to suit different customer profiles while embodying our brand’s tone of voice.
• Continuous Improvement: Identify and suggest areas for enhancing customer and employee experiences.
• System Navigation: Efficiently use multiple systems and assist customers in navigating them.
• Query Resolution: Investigate and take ownership of complex member queries, providing clear and effective solutions.
• Compliance: Demonstrate expertise in funds, processes, and procedures, ensuring compliance with legislative requirements.

Experience & Skills:

We’re looking for candidates who have:

• Customer Service Experience: Proven experience in delivering excellent customer service, whether phone-based or face-to-face.
• Communication Skills: Excellent written and verbal communication skills, with a pleasant phone manner.
• Analytical Ability: Ability to interpret complex information and convey it effectively.
• Problem-solving: Strong problem-solving skills and the ability to deliver innovative solutions.
• Tech Savvy: Intermediate computer literacy, including the MS Office suite, with keen attention to detail.
• Digital Proficiency: Ability to work across digital platforms and provide technical support.
• Flexibility: Availability to work a rotating shift from 7am – 8pm.

What’s it Like to Work Here?

At MUFG Pension & Market Services, we pride ourselves on fostering a supportive, inclusive, and flexible work environment. We value diversity, prioritize the health and wellbeing of our team members, and are committed to continuous learning and career development. Once trained and onboarded, you will work on a rotating roster between 7am to 8pm , so flexibility for rotating shifts is essential.

Benefits Include:

• Salary Sacrificing: Via Superannuation.
• Parental Leave: Paid parental leave scheme.
• Employee Discounts: On health insurance.
• Hybrid Working Model: For increased flexibility.
• Volunteer Leave: To make a difference in your community.

Full Unrestricted Working Rights:

Applicants must have full unrestricted working rights in Australia.

Ready to Join Us?

If you believe you’re the perfect fit for these phone-based roles, we can’t wait to hear from you! Click the APPLY button to start your application process and embark on an exciting journey with MUFG Pension & Market Services. Successful applicants must be available for an early August 2024 start date.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

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