Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?

Then we could have a role for you!

We’re looking for people to answer inbound calls and web chats from employees of our clients in relation to their occupational pension schemes. No prior experience is required as full training will be provided.

We have a fantastic workplace culture with colleagues who are always on hand when needed to provide help and support.

The Role

• Answer inbound queries via telephone, email and web chat.
• Return voicemails and make call backs as required
• Record your actions accurately on our database
• Provide an exceptional level of customer service, adapting to different caller scenarios
• Positively represent WTW and our Clients by providing a friendly and professional service
• Work efficiently to achieve team and personal targets set around time to answer calls and offering a ‘Right First Time’ solution

What can we offer you?

As an industry leader, we offer fantastic opportunities for career progression and a competitive salary, rising after completion of a probation period in 6 months. We have a comprehensive benefits package too including an annual bonus, a pension scheme, medical insurance, cycle to work scheme, dining and lifestyle card, eye care vouchers and many other options.