Who are we looking for?

We are looking for a new Customer Service Administrator to join our new Campus Services centre in partnership with University of Hull!

The role will be on a full-time, permanent basis based in London, United Kingdom.

As a Customer Service Administrator, you will be the first point of contact for students, staff and visitors and will be responsible for day to day enquiry handling for the Centres students. You will act as a referral point to provide students with support, guidance, information and impartial advice.

You will work collaboratively with the Student Services Team to ensure high quality delivery of administrative and support services to stakeholders, both internally and externally. General administrative support, as required, will be part of the role and workloads will vary at different points in the academic cycle.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

Key responsibilities as a Customer Service Administrator:

• To be the first point of contact for student enquiries. Effectively responding to students, staff and visitor queries, in person and via phone or email, contacting relevant staff members when required.
• Ensuring that the centre gives a good impression, ensuring reception, meeting rooms and communal areas are tidy and that posters and notice boards are kept up to date.
• Efficiently managing student and staff meeting rooms bookings.
• To ensure students are able to actively engage in the University of Hull experience through the social and cultural activities to enhance student experience, ensuring opportunities are communicated to students on an ongoing basis.
• Providing a warm and professional greeting to all visitors to the Centre, with a positive manner and providing refreshments for visitors when required, whilst following all relevant procedures.
• Assisting with Centre tours for interview candidates and other visitors to the Centre when requested, including photocopying of recruitment documents for prospective staff.

Key specifications we will be looking for:

• Excellent customer service skills (Essential)
• Excellent communication skills (Essential)
• Strong MS Office/IT skills (Essential)
• Ability to manage workload and prioritise tasks effectively to achieve targets (Essential)
• Attention to detail and accuracy skills (Essential)
• Good problem-solving skills (Essential)

What does Cambridge Education Group do?

Whether students choose to study at one of our centres with ONCAMPUS or Castel or complete an online programme through CEG Digital or iheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities, and the personal service our students deserve. Our students are central to everything that we do.

We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students’ demands as required.

About our partnership with the University of Hull

The University of Hull London Study Centre is an exciting new HE centre launching in 2024. The centre will be based in Bloomsbury, on historic Gower Street. The centre will offer a range of postgraduate programmes, with an initial portfolio of 3 degrees offered at launch.

The University of Hull London Study Centre is a partnership between the University of Hull and Cambridge Education Group. Academic delivery staff are employed by Cambridge Education Group and have access to a wide range of support and development from the University of Hull.

The University of Hull has been changing the way people think for 90 years. Our motto, Lampada Ferens, translates as ‘carrying the light of learning’, and over the years, we’ve shared that light with thousands of people from across the world. As England’s 14th-oldest university, we have a proud heritage of academic excellence, and a history of creating and inspiring life-changing research. And we have no plans to stop helping to build a better world. The University of Hull has achieved the highly valued TEF Gold standard for its teaching. The university’s Business School holds AMBA and AACSB accreditation.

Why will you love working here?

Working with our team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

Benefits

• Private Medical Insurance
• Life Assurance cover
• Perkbox (includes hundreds of discounts)
• Salary sacrifice car leasing Scheme from Tusker
• Salary sacrifice Cycle to Work scheme
• Salary sacrifice Technology Purchasing Scheme
• Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
• Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)

Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 25 days plus U.K bank Holidays.

Job Types: Full-time, Permanent

Pay: £25,643.00 per year

Work Location: In person

Reference ID: B11961