Oncology / UK Cancer and Transition Service, TransPlus

An exciting opportunity has arisen to be part of a unique national oncology service, hosted by Chelsea and Westminster Hospitals.

The UK Cancer and Transition Service (UCATS) provides integrated care for gender diverse patients who have experienced cancer. UCATS is operated by the Department of Oncology at Chelsea and Westminster Hospital and hosted within the TransPlus Gender Identity Pilot at 56 Dean Street.

In our second year of operation, w e are looking for a n enthusiastic, passionate and motivate clinical nurse specialist to join our multidisciplinary team. This role will involve direct s upport to patients, as well as clinician educatio n and promotion of the service. In collaboration with the administrator and the rest other team members, you will also will help develop the service through patient and public involvement activities.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

If you are a nurse with experience of working with gender diverse community ready to take on the next challenge, this could be the role for you .

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.

The patient will work together with the UCATS team of doctors and a specialist nurse to respond to :

• Provide timely response to referrals and gather further clinical information from pateints and their care teams
• Respond to clinical enquiries and escalate to other members of the UCATS team when needed
• Attend UCATS virtual clinics (1 st and 3 rd Mondays of the month)
• Provide direct support to patients via the telephone pre- and post-appointment .
• Support development of our clinical registry
• Assist with development of and collection of experience and outcome measures by supporting patient and public involvement meetings , and developing written and electronic questionnaires.
• Promote the service through local, national and international presentations

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Roles and responsibilities

Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery

Handle queries from patients/relatives confidentially and sensitively; refer advanced clinical related queries to appropriate staff

Interact with patients and relatives in distress in a sensitive and empathetic manner

Provide an excellent standard of service to patients at all times

Ensure prompt response to clinical queries from patients and healthcare teams

Assist with development written and electronic questionnaires.

Liaise with patients and clinical teams to gather appropriate clinical information at referral and during follow-up

Clinic bookings and notification of patients and their clinicians

F ollow-up on referrals

Provide direct patient support v ia telephone

Attend UCATS virtual clinics

C o-develop patient outcome and experience measures

Assist in developing the clinical registry

Assist in developing guidelines and educational materials

Promote the service through local, national and international presentations to clinicians, patient groups and other stakeholders.

Assist the administrator with responsibility for the day to day management of the service

Set personal and professional objectives

Seek education in the field and keep up-to-date with relevant services to signpost patients to

Actively participate in audit, research and the evaluation of the role and the service

Promote good practice and adopt a holistic approach to patient care at all times