Main Duties Registering and greeting patients on arrival Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital Deal with queries face to face, on the telephone or via email Ordering notes for patient admission, for doctor’s perusal Ensuring accurate data entry of patient data on all systems Amend patient and GP details as required Booking appointments To monitor the team email inboxes, ensuring task have been completed. Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily To take responsibility for effective use of office supplies. Logging all IT issues and notifying Lead Administrator Keeping workstations neat and tidy at all times Ensuring that the porters collect the confidential waste and bags for health records To gain comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff To deal with enquiries from patients and staff, both internal and external Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements. To provide administrative support to all clinical staff on duty Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital Order notes for patient admission Accurate data inputting for outcoming of patients Promote the department to deliver the goals of Whittington Health To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions.

To contribute to team and departmental discussions in order to develop and modernise the service