Agent, Quality & Guest Experience Atlantis The Palm

  • Full Time
  • Dubai

Atlantis The Palm

Full job description


Agent, Quality & Guest Experience


At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.


About the role


As an Agent, Quality & Guest Experience, Projects & Quality, you will maintain high guest satisfaction by documenting, reviewing and addressing guest feedback. Your focus will be on ensuring timely and consistent responses to guest concerns and collaborating with department leaders to address root causes. Additionally, you will assist in data management and contribute to developing strategies to enhance the overall guest experience.


About you


The ideal candidate will have strong interpersonal skills, strong communications skills, organizational skills, strong administrative abilities and strong customer focus. You will also have previous experience in a call center role, and preferably have a minimum of 1-2 years’ hospitality experience within a 5* resort or hotel.


Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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Ethan Anderson

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