Benefits

Pulled from the full job description

403(b)
403(b) matching
Dental insurance
Health insurance
Loan repayment program
Paid time off
Pet insurance

Full job description

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

The successful applicant will have a hybrid work arrangement, but must reside within a 125-mile radius of their assigned AAA office location. The starting salary range for the position is based upon location. This role is eligible for an annual incentive opportunity targeting up to 10% of the base salary.

New York, NY – $86,000 – $91,000
San Francisco, CA – $86,000 – $91,000
Los Angeles, CA – $81,000 – $86,000
Boston, MA – $81,000 – $86,000
Chicago, IL – $78,000 – $82,000
Philadelphia, PA – 78,000 – $82,000
Denver, CO – 78,000 – $82,000
San Diego, CA – 78,000 – $82,000
Johnston, RI – $74,000 – $79,000
Minneapolis, MN – $74,000 – $79,000
Houston, TX – $74,000 – $79,000
Dallas, TX – $73,000 – $77,000
Atlanta, GA – $73,000 – $77,000
Fresno, CA – $73,000 – $77,000
Buffalo, NY – $73,000 – $77,000
Miami, FL – $69,000 – $73,000
Charlotte, NC – $69,000 – $73,000
San Antonio, TX – $69,000 – $73,000

OVERVIEW

The Manager of ADR Services manages the administration of arbitration and mediation cases, and manages a team of case administrators. They serve as the primary contact with parties, representatives, arbitrators, and mediators on assigned cases.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage arbitration and mediation cases; ensure information is entered and maintained in the online case management system (PRISM), applying high-level knowledge and understanding of AAA’s rules and procedures.
Supervise case administrators, including interviewing, hiring, training, assigning work, appraising performance, and addressing complaints and issues.
Conduct administrative conference calls; facilitate preliminary hearing conferences, promoting AAA’s brand and services.
Ensure confidentiality of case information and adherence to AAA’s information security and data privacy policies.
Manage the ADR process effectively, meet deadlines, maintain neutrality, identify and resolve roadblocks.
Review newly assigned cases and contact filing parties to resolve deficiencies.
Advise panelists on procedural hearing management, jurisdiction, and related issues; assist in monitoring case management skills.
Develop and sustain client relationships to ensure trust and respect for AAA services.
Collaborate with colleagues on client service and ADR industry trends.
Provide feedback to management regarding interactions with arbitrators and mediators.
Demonstrate regular, reliable, and predictable job attendance.
Attend on-site meetings and training sessions.

EDUCATION & EXPERIENCE

Bachelor’s degree in business, law, or related field, or an equivalent mix of education and experience
4-6 years of comprehensive customer service and case management experience in a law office, judicial system, or ADR environment
1-2 years of experience in a supervisory or team lead role

KNOWLEDGE, SKILLS, & ABILITIES

Thorough knowledge of arbitration and mediation procedures, rules, and practices
Strong client service orientation and interpersonal skills
Excellent verbal and written communication abilities
Proficiency with case management software and Microsoft Office applications
Ability to exercise sound judgment and decisiveness

To apply for this job please visit www.jobvite.com.

Author

Manager of ADR Services – indeed jobs dallas in New York

Benefits

Full job description

MK

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