Volunteer Experience Coordinator Prostate Cancer UK London

Volunteer Experience Coordinator

£25,642.50 per year (London Living wage)

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Volunteer Experience Coordinator to join our friendly Volunteer Experience team. This is a varied and rewarding role in a fun, dynamic environment, you’ll play a key part in supporting colleagues across the organisation to ensure our volunteers have a fantastic experience. From answering enquiries to designing resources, you’ll be helping volunteers feel valued, supported, and equipped to contribute meaningfully at every stage of their journey with us.

You’ll be the first point of contact for all stakeholders for volunteering enquiries and build strong relationships with volunteers and other stakeholders. Your role will also involve working closely with the team to create helpful resources, plan engaging training sessions, and organise events. Additionally, you’ll play a key part in gathering feedback from volunteers and acting on it to continually improve their experience.

What we want from you

You’ll know what makes a great volunteer experience and will be part of a team working flexibly and collaboratively with colleagues across the organisation. With excellent communication skills and a keen eye for detail, you bring a people-focused mindset to everything you do.

You’re comfortable in using databases, web and digital applications, and can adapt quickly to changing priorities. Your ability to stay organised and manage your workload ensures we consistently deliver an outstanding experience for our volunteers. Self-motivated and proactive, you bring a positive, ‘can-do’ attitude to your work.

If you love working with people, enjoy a mix of communication, coordination, and creativity, and want to make a real impact, we’d love to hear from you!

Why work with us?

Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

What we offer

Join our team and be part of an award-winning charity. We’ll support you to develop your skills and expertise.

We offer a competitive benefits package, including:

• Generous leave entitlements that increase with service

• One ‘development day’ a month to use for training or personal development

• Enhanced contributory pension scheme

• Life insurance and group income protection

• Health Cash Plan

• Life and wellbeing advice and support via our Employee Assistance Programme

• Discounted gym membership and high street shopping discounts

• Loans for season tickets or cycles

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We’re committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men’s risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Our people networks

We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team:

• Pride – A safe space where LGBTQ+ colleagues — and our allies — can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation can be more inclusive and representative of LGBTQ+ people

• Mind & Body – Here to increase awareness, promote wellbeing and support colleagues affected by neurodiversity, mental health problems, disability and long-term illness

• Multicultural – Here to increase awareness and celebrate the different cultures and beliefs that we have in the organisation, so that we all have our cultures felt and feel welcomed

Wellbeing and hybrid working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips. We understand that everyone has different needs, and we strive to create opportunities for relationship building, collaboration and social time.

Each of our teams has a team agreement outlining when and how often we’re expected to be in our London Bridge office. We’re very welcome to work there more frequently. Office time is a commute, so we pay our own travel costs.

For this role, we would expect the successful candidate to be coming into the London office 2-4 days per month.

Next steps

The closing date is Wednesday 4th December 2024. Applications must be submitted by 12:00 noon UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 9th December 2024.

How to apply

To complete your application, you’ll be asked to upload your CV and complete the supporting information section through our application portal. Please fill in parts one and two of our application for your personal statement, both have an 8000-character limit. You may wish to use a method such as the ‘STAR’ technique or similar. When completing the statements please ensure you clearly provide a full and relevant example of how the criteria apply.

PART ONE

Please address the core/essential skills, experience and competencies required using real examples where possible and tell us in what ways you are a good match for the role.

This provides you with a great opportunity to showcase your knowledge, skills and experiences with the most important aspects of this role which will be used in reviewing and shortlisting applications:

• A good understanding of what makes a great volunteer experience

• Well organised, with excellent interpersonal and communication skills

• Flexible and adaptable in a dynamic environment

• Experience with database management and data reporting

• Passionate about inclusion, accessibility, and equity in volunteering

PART TWO

Please provide us with any further supporting information that you feel will benefit your application. You may want to reference the values and behaviours sections.

This provides you with a great opportunity to further support your application, showcase your understanding of the role and how you feel you’ll be able to contribute to the success of Prostate Cancer UK.

Apply via the apply now link at the top and bottom of this page where you’ll be taken through to our career portal.

Got a question? Please let us know if you have any accessibility requirements or any other questions – we’re here to help: hr@prostatecanceruk.org

We look forward to receiving your application!

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.