Healix Group of Companies
Job details
Here’s how the job details align with your profile.
Pay
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£25,000 a year
Job type
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Full-time
Location
Benefits
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
Full job description
Travel Assistance Coordinator
We are recruiting travel and medical Assistance Coordinators to join our International Assistance team based in Esher, UK.
In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives.
If you are looking for an exciting role, where you will be making a difference every day, then please read on.
As an Assistance Coordinator, your will be providing excellent customer service as part of a fast-paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world. We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals put care plans in place which may include; arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary.
Important Information
About the role
What we are looking for:
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Excellent written and verbal communication skills
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Someone who is passionate about providing good customer service, someone who is adaptable and has an empathetic attitude
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A resourceful problem solver who can work under pressure
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Good geographical knowledge
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Additional languages are an advantage, but not necessary
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Knowledge and experience of working within the travel insurance arena is an advantage
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Ability to build relationships quickly, responding respectfully and positively to members’ needs
If you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manages their time effectively, then we would love to hear from you.
What you will need
Required criteria
- Good Geographical knowlege
- Attention to detail
- Problem solving skills
- Modern European languages
- Travel and Medical Assistance experience
Healix
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.
More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
Our benefits
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perk
Employee development programs
Employee discounts
Gym membership or wellness programs
Opportunity to travel
Casual dress
Cycle to work
Open office
Competitive salary
Life insurance
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Hybrid Working
To apply for this job please visit seemehired.com.
