Training & Competency and Compliance Supervisor Willis Towers Watson London

To support our growing team, we are looking for an experienced T&C Supervisor, who can also lead our internal quality initiatives (our “Excellence” process), alongside supporting the Financial Planning and Defined Contribution (DC) Consulting teams with routine compliance matters, working closely with the compliance team.

WTW has a reputation for quality and integrity, and because of this, we are looking for someone who is technically excellent, is driven to ‘do the right thing’, but who also has a good understanding of our commercial landscape where the quality and strength of individual relationships can impact our bigger corporate relationships. In addition you will need to be able to effectively communicate regulatory and Excellence requirements to a growing team.

The Role

• Liaising with compliance on regulatory matters, assessing and advising on how changes impact the business (retail advice and DC consulting)
• With guidance from the compliance team, lead the implementing and monitoring of appropriate policies for compliance with FCA regulations
• Rolling out training to the team on compliance and Excellence (quality) matters
• Supporting the compliance team with any FCA interactions related to the Financial Planning team. Ensuring key risks and controls are appropriately identified and assessed, including reporting on risk related matters and monitoring KPIs e.g. persistency, client feedback, concentration of provider recommendations
• Ensuring relevant colleagues meet the requirements and follow the relevant process to become certified in the client dealing function under the SMCR regime, managing reminders to certified individuals about their ongoing responsibilities
• Acting as a complaint handler for regulated complaints and ensuring an appropriate number of complaint handlers are trained within the team
• Leading on Excellence (quality) matters for the team, cascading information to local champions and setting their objectives in respect of promoting adherence to WTW Excellence polices which include data security, use of disclaimers, new work policy etc.
• Co-ordinate regular and ad-hoc Excellence reviews and Internal Audits
• Controlling the sign-off of new regulated advisers
• Developing, updating and compliance monitoring of regulated advice processes
• Updating and signing off new client documentation (eg contracts) in conjunction with compliance as needed.
• Observing retail client meetings, owning the ongoing adviser testing and competency practices and training plans where needed