AlzheimersSociety
Job details
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Job type
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Volunteer
Location
Full job description
About The Role
Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?
As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person’s needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.
This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contactvolunteering@alzheimers.org.uk
Time Commitment: 3 hours minimum per week, flexible
Role Description:
We are looking for two dedicated Telephone Support Volunteers to support the Waltham Forest Dementia Advisor Service. This role is essential in maintaining ongoing contact with individuals who have previously been supported by our Dementia Advisors.
Service users receive support from our team for six months following their dementia diagnosis at the Memory Clinic. However, after this period, we sometimes lose touch with them, their families, and their carers. The Telephone Support Volunteers will play a vital role in ensuring these individuals remain connected to support services.
Key Responsibilities:
Make phone calls to service users, families, or carers to check in on their well-being.
Identify any new or ongoing needs, issues, or challenges they may be facing.
Provide a listening ear and offer guidance on available support services.
Record and report any concerns or support needs to the relevant Dementia Advisor, who will follow up with additional assistance.
Maintain accurate records of interactions and ensure confidentiality
Interested? To apply for this role please click on the ‘Apply’ button at the bottom of the page.
You’ll be great for the role if you:
- You want to enable people using our service access the right support.
- You have good verbal communication and listening skills, particularly on the telephone.
- You are perceptive and able to demonstrate empathy with others.
- You are flexible, willing to learn and enjoy being part of a team.
- You are over the age of 18
If you find completing online applications difficult, please don’t let this stop you from applying….please call or email us and we can support you with the application process. You can contact the Volunteering Support Team by emailing volunteering@alzheimers.org.uk or call on 0300 222 5706
About Alzheimer’s Society
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer’s Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
