Team Administrator Lewisham and Greenwich NHS Trust London SE13

It is an exciting time within HIV services in Lewisham as HIV services continue to develop. We are looking for a part-time sexual health administrator/receptionist.

The successful candidate will work as a member of a multi-disciplinary team. You will be an enthusiastic, reliable, non-judgmental individual, possessing good organisational and communication skills.

Evening work may be required one evening a week. Although the main base is Alexis clinic UHL the post holder will be expected to work at any of the Lewisham HIV/ sexual health clinics if required.

There will be a training programme to ensure that you are supported to deliver confidential quality care.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

To assist the service co-ordinator with general administration/clerical duties to ensure the smooth running of the HIV service as required.

Booking appointments for patients on reception and over the phone

Demonstrating accuracy and completeness of information when using our database system

Ability to communicate clearly, confidently, and professionally on the phone and face-to-face

Working as a team player to meet personal and departmental objectives

An understanding, acceptance, and adherence to the need for strict confidentiality.

Booking of interpreters for patients according to the Trust policy.

Provide cover for colleagues during annual leave, sickness, and busy periods – this may mean going to different sites.

Be fully competent in the features of the service computer system and undergo further training when systems are updated and as the job requires.

Attend additional training as required and assist new staff with training.

To refer enquiries as appropriate to the line supervisor or manager, ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and ensuring prompt and accurate response to all enquiries.

Manage tidiness and appearance of reception