Support Officer Southwark Council 160 Tooley St, London

• https://jobs.southwark.gov.uk/why-us/

Please note that this job role is a job share.

The role
The Role:

This is your chance to join the Disabled Travel Team and be a member of a small team, where your main role will be to manage a caseload of Blue Badge and Freedom Pass applications effectively against a set criteria, whilst providing excellent customer services.

This will include screening applications from the initial stages, to ordering badges and passes on different computer systems. You will be supporting vulnerable residents over the phone and via email.

Training will be provided. If you are successful, you will be joining a supportive team with a hands on approach, where we thrive to be the best that we can be as individuals and as a team. There are lots opportunities to develop and learn new skills across the team and work on different projects.

About you:

As a Support Officer you will be key in ensuring that applications are processed efficiently and are processed right first time. We are looking for enthusiastic, passionate and motivated individual who is compassionate to join our team.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

About Southwark:

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Recruitment timetable
Application closing date: 12th April 2024

Interviews will take place in the week beginning: 29th April 2024

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Job Reference: SC06447