Tax Compliance Agent – state of utah jobsstate of utah jobs in New York

state of utah jobs in New York

Salary: $19.31 – $30.64 Hourly

Location : Salt Lake County, UT

Job Type: Full Time

Remote Employment: Remote Optional

Job Number: 43209

Agency: 120 Tax Commission

Unit: 5345 Tax Special Events

Opening Date: 10/30/2024

Closing Date: 11/10/2024 11:59 PM Mountain

FLSA: Non-Exempt

Recruiter: Shannon Hughes; 801-297-3853; shughes@utah.gov

# of Openings: 1

Location: 210 N 1950 W, Salt Lake City

Background Check: You must successfully pass a criminal history check.

Schedule Code: B – Competitive Career Service – Employment in this position requires a probationary period.

Benefits: This position is eligible for a full benefits package. See benefits tab below for details.

Driver License Requirements: Employees hired for this recruitment will be subject to the Driver Eligibility standards found at the following link: https://adminrules.utah.gov/public/search/driver%20eligibility/Current%20Rules

EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.

Job Description

If you would like an opportunity to increase your knowledge of Utah tax law and collections, serve the public and work in a fast paced setting with a team of talented and dedicated individuals, this job is for you.

The Utah State Tax Commission’s Special Services Division is looking for a skilled and motivated individual to fill its Tax Compliance Agent I position. This person will play an integral role in Division’s mission to answer taxpayer inquires. You must be current on your state and federal tax filings and pass a FBI level background check.

Principal Duties
The Tax Compliance Agent I will need to:

• Attend special events and collect sales tax at events
• Answer phones and provide information to customers
• Update excel worksheets
• Research and respond to taxpayer inquiries
• Accept payments over the phone and in person
• Explain and apply policies and procedures to taxpayers
• Works well both in the office and from home
• Able to manage time efficiently

The Best Qualified Candidate
The best qualified candidate for this position is someone who:

• Can handle being on the phone for a majority of the workday in a contact center.
• Has exceptional customer service skills.
• Has the ability to explain tax laws in a clear and concise way.
• Has the ability to work in an adverse environment dealing with upset people over the phone.
• Flexible schedule – includes occasional Saturdays and Sundays.

Remote Schedule

• This position may be eligible for remote work during non busy season.
• Be in the office at least two (2) days per week during the busy season.
• This position is currently a hybrid of both in-office and remote work days. Please note, a position’s eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.

Preferences
Preference may be given to those with experience working in a call center environment. Preference may also be given to those who speak Spanish.

Salary
Non-state employees are hired for this position only at entry level, $20.28 an hour. Current state employees are subject to DHRM rules on transfers or promotions. We are unable to negotiate hourly wage amounts.

Why You Should Join Our Team
Tax Compliance Agents work in a professional environment and have many opportunities to educate the public and tax professionals, on related aspects of Utah tax law. In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE!

Health Insurance – Public Employee Health Program (PEHP):

• 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medial insurance coverage)
• 5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage)
• 4 vision plan options under EyeMed or OptiCare

Retirement – Utah Retirement Systems (URS):

• Employees hired on or after than 7/1/2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years.
• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
• Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
• Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.

Paid Time Off

• Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
• Annual leave increases with years of service.
• There are also 12 paid holidays.

The Agency
For more information about the Utah State Tax Commission please click
Responsibilities

• Determines debt, and negotiate resolution of delinquent taxes.
• Contact individuals or organizations to secure delinquent payments, and/or makes payment arrangements.
• Ensures customer compliance with applicable federal and state laws.
• Agent will comply with agency rules, standards and guidelines.
• Enters data into a computer system and retrieves, or corrects previously entered data.
• Reviews, processes, and verifies accounts and account balances.
• Reviews documents to find discrepancies and makes needed adjustments.

Supplemental Information

Working Conditions

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

Physical Requirements

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

Other Requirements

• Personal tax filings and vehicle registration must be current and complete.
• A conditional offer of employment will be made pending a satisfactory completion of a FBI level background investigation.
• For transfers or promotions, DHRM Rules apply
• If working at a location other than in a state office, this position requires the employee to provide internet service that is of sufficient speed to support all work-related applications, systems, and devices.

Benefits:
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click

FMLA General Notice:
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01

All your responses to this application must be supported by your work history. “See Resume/Work History” is not an acceptable answer for any question. Failure to include work history information in your profile will result in disqualification from further consideration. Do you understand these terms?

• Yes
• No

02

The Tax Commission requires a FBI level background investigation on all employees. Have you ever been convicted of a crime, excluding minor traffic offenses? (Answering yes to this question will not necessarily disqualify you from employment) Utah code 34-52-201 allows the Utah State Tax Commission to request this information.

• Yes
• No

03

If you answered yes to the above question please give dates, details, and penalties, including dates of any probationary periods.

04

You must be in compliance with tax filings and vehicle registration. Are you in compliance?

• Yes
• No

05

Starting salary for a non-state employee is $20.28 for this position. Are you willing to accept this salary?

• Yes
• No

06

This position requires that you may work an occasional weekend. Do you understand this requirement?

• Yes
• No

07

How many years of experience do you have with computers using email, Internet, Microsoft Office Suite (Excel, Word, PowerPoint, etc.) and databases in a professional office setting.

• None
• Less than 1 year
• 1 to 4 years
• 5 or more years

08

How many years of work experience do you have in providing customer service in an adverse environment.

• None
• Less than 1 year
• 1 – 2 years
• 3 – 4 years
• 5 or more years

09

Please indicate your years of work experience dealing with tax processes, rules, laws, policies and procedures.

• None
• Less than 1 year
• 1 -2 years
• 3 – 4 years
• 5 or more years

10

How many years of experience do you have researching information to respond to customer questions and concerns?

• None
• Less than 1 year
• 1 – 2 years
• 3 – 4 years
• 5 or more years

11

How many years of collections, sales, or customer service experience do you have?

• None
• Less than 1 year
• 1 – 2 years
• 3 – 4 years
• More than 5 years

12

Rate your level of experience using GenTax in resolving delinquent taxes.

• None
• Less than 1 year
• 1 – 4 years
• 5 or more years

13

Please indicate how you heard about this specific job posting.

• State Jobs
• An External Job Posting Site (Indeed, LinkedIn, etc.)
• Social Media (Facebook, Twitter, etc.)
• Advertisement (Newspaper, Internet, Radio, etc.)
• Professional Network
• University Network (Career Center)
• Referred by a Friend or Colleague
• Contacted by a Recruiter
• Career Fair
• Internal communication from a State Agency that employs me – State employees only
• Other

Required Question