Solutions & Services Support Storm Technologies Storm Technologies Limited, WD18 8YW Watford, United Kingdom, Watford WD18 8YW

Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.

As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.

With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.

What you’ll be doing

The role of solutions & services support will be working to help the business with day-to-day solution requests. This is a fast-paced business unit where we are looking for a strong candidate to join our exciting team where you will be trained and encouraged to reach your potential.

• Quote management and administration for a portfolio of vendors
• Working in conjunction with the Solutions & Sales team to ensure all quotes are effectively raised and orders placed
• Working with manufacturers to apply for and negotiate special price discounts for the team and customers
• Handling any queries relating to the fulfilment of customer orders
• Delivering against pre-defined customer service level agreements
• Owning the quote process and feeding back updates at key stages to the account managers
• Responsibility for, qualifying opportunities, renewals, day to day quotes, sales order creation, invoicing, customer service, relationship building
• Interaction and relationship building internally with the sales team, key supply chain contacts and externally with customers

The skills you’ll need

We are looking for a candidate with one year of experience in a similar role within reseller, distribution, vendor, or channel.

• Well-presented and confident
• Possesses strong communication skills
• Proven track record of working as part of a team in a fast-paced sales or pre sales environment
• Dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Establishes and maintains effective relationships with customers & sales team and gains their trust and respect
• Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation
• Provides individuals with information so that they can make accurate decisions

What we offer

• 20 days annual leave, increasing by 1 day per year of loyal service (up to 25 days) plus 10 personal days and an extra half day off on your birthday.
• Employee Wellness programmes
• Enhanced Workplace Pension
• Day off each year to work with a charity of your choice
• Subsidised on-site Kitchen with an incredible chef offering breakfast and lunch every day

Successful applicants will need to undertake a basic Disclosure and Barring Service (DBS) check upon starting your employment with us.

Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive