Room Service Supervisor Hilton London SW1H

WELCOME TO A WORLD OF OPPORTUNITIES

AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

Conrad London St James
is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World of Rewards:

• Hourly rate: £13. 29 plus plus service charge of £5,000 – £8,000/year
• A global travel program for team members
• Uniforms
• Meals whilst on duty
• To be part of a fabulous team

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of:

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
• The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.

Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

What will I be doing as In-Room Dining Supervisor ?

• Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Food and Beverage
• Set achievable budgets and other short- and long-term functional goals
• Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars
• Maintain strong internal control environment and compliance to hotel/company policies and procedures

What are we looking for?

An In-Room Dining Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a similar role
• Effective management skills
• Negotiation and influencing skills
• Positive attitude
• Excellent communication skills
• Ability to work under pressure
• Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience within the hospitality industry
• Previous experience managing payroll, budgets and forecasting
• Commercial and industry knowledge

Travel:

• St James Park Tube Station
  – District & Circle Line – across the road
• Westminster Tube Station
  – Jubilee Line (4 Mins Walk)
• Victoria Station
  (8 Mins Walk)
• Waterloo Station
  (10 Mins Walk)