Receptionist St Albans Medical Centre Kingston upon Thames KT2

Responsible for greeting patients, routing patients through appointment system and booking appointments at desk and on telephone Dealing with telephone queries, requests for information, results and home visits using the computer system and practice protocols appropriately Liaising with doctors and nurses regarding patient queries; passing on messages Following up requests for appointments, information from hospitals, booking transport and interpreters Monitor the practice generic e-mail account/digital platforms daily, post. Registering new patients, putting data on to the system and checking and updating patient details on the record Preparation and computer input of forms such as GMS forms Filing, photocopying, opening, stamping and routing post for doctors Issuing of computerized repeat prescriptions Checking and tidying of consulting rooms between surgeries and keeping waiting area clean and tidy Opening up and locking up of premise safely & preparing for surgery as per protocols To have a thorough knowledge of all practice procedures and to work in accordance of written protocols Other Duties: Attending practice meetings or training as required Supporting some administrative duties The post holder is expected to be involved with the training of new members of the team Other duties as agreed Training will be provided