Patient Administrator call centre – London TW7

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy Call Centre. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.

The successful candidate must be able to work autonomously and a a team member you must have call centre or telephone experience and be able to take a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent communication skills, be organised , adaptable and flexible show empathy and concern for others.

The post holder will be required to work in the following areas as indicated in the Job Advert.

Central Outpatient Booking Team

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

Liaise with other departments and teams relating to the patient care pathway and service delivery

Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records

To ensure all correspondence typed by the managed transcription service is matched with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.

Book outpatient appointments

To perform any admin duties required for specific area of work

To take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information