Part Time Food Runner – Booking Office – F&B Support Expert

Additional Information £12.18 / hour
Job Number 24048960
Job Category Food and Beverage & Culinary
Location St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary

As a Part Time Food Runner of Booking Office 1869 at St Pancras, you and your role play a pivotal role in supporting the delivery of a five-star food & beverage service. Our guests visit us with expectations of attentive yet relaxed service where personality and professionalism are delivered in equal measures. The support, preparation and care you provide in your role as bar back really makes all the difference and can often mean a successful or unsuccessful service. Using your initiative to identify what items need replenishing, restocking, re-making, collecting, and being brought to the bar is key. Without the support of a bar back, the bartending team would struggle to deliver exceptional and consistently high levels of service – this is a key role.

You’ll need to know your stuff:

• Product (food & beverage), menu, operational, food hygiene, service knowledge is essential
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
• You must be proactive in learning new bar trends, skills, beverage items and bringing ideas to the table to continue drive creativity on the bar.
• Our guests must receive a consistent level of service the first, second and fifth time they visit any of our F&B outlets – if you do not keep up to date with changes within the department, you will not be able to successfully execute this.
• Knowledge of Health, Safety and Hygiene (sanitation, cleanliness)
• L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already
• Attendance at Monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role

You’ll be expected to deliver on the following:

• Your role is a very physical role, where lifting, pushing and pulling are involved; manual handling and deploying the correct methods to keep yourself safe is key.
• You’re expected to maintain the cleanliness of all F&B equipment and areas at all times.
• You are also expected to carry out other duties that may be required to ensure the F&B and overall hotel operation is properly maintained to provide a total guest experience.
• Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.

Perks you deserve:

• Free St Pancras Experience including plus one.
• Free Access to the Gym and spa.
• Free meals at work
• Free uniform & dry-cleaning service.
• Free enrolment of BenefitHub – Access to unlimited deals of retailers and more.
• Discount of 50% in any of the St Pancras outlets.
• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
• Travel Loan.
• 20 days holiday increasing with service.
• Annual Performance Review pay.
• Cycle to work scheme.
• Pension & Life Assurance.
• Employee Assistant Program.
• Comprehensive Training and Development program.
• Awards and recognition celebrations and many more….

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.