Operations Coordinator IM – Telus Health – Sydney NSW

Reporting to the Operations Supervisor – IM this is a frontline position that enables the company to deliver best-practice clinical services that are efficient and financially responsible to our clients. The Operations Co-Ordinator is responsible for key functions of intake, scoping and resourcing of all incident management requests. The coordinator requires high-level skills across communication, strategic thinking, negotiation and ability to work in a fast-paced environment.

• Detailed scoping of acute-care environments, crisis situations, and complex disaster events
• Provide clinically appropriate, strategic and cost-effective allocation and coordination of clinical providers for all incident management requests
• End-to-end excellence in provision of product services and logistics

• Coordination of intake, assessment and resource allocation functions for Incident Management services
• Coordination of administrative functions of incident management service delivery
• Deliver high standard of communication and information gathering of sensitive information on customer’s needs.
• Complete an initial assessment of request type and urgency and coordinate the assignment of qualified service providers to provide intervention.
• Work quickly and carefully to meet our contractual service obligations with an acute level.
• Manage multiple urgent requests with a demonstrated capability of managing competing priorities.
• Demonstrate sensitivity, professionalism and empathy whilst managing crisis situations.
• Coordination and direction of internal stakeholders of TELUS Health with service business queries