Marketplace Seller Support and Content Assistant Mountain Warehouse London

Overview

Mountain Warehouse’s eCommerce business is a high growth, international operation that significantly contributes to total group revenue. As part of strategic digital acceleration, we launched an on-site marketplace platform in 2022 with the aim of expanding our third-party brand offering to deliver our customers unparalleled choice. The marketplace is still in a phase of rapid growth and looking for a key member in the team to help accelerate this.

The Marketplace Seller Support and Content Assistant will be responsible for seller product data processes (upload, moderation, review and optimisation) and provide seller onboarding support. You will work closely with the marketplace team to deliver smooth and efficient brand launches and assist new sellers with platform operation.

This is a hands-on role at the heart of our expansion strategy and is well suited to someone with a passion for eCommerce, high attention to detail and who thrives in a high-growth environment.

What you’ll be doing

• Execute all upload, moderation, review and optimisation activities for MW Marketplace sellers’ product data.
• Maintain and develop the MW Marketplace product hierarchy and attributes, ensuring alignment with our own-brand catalogue
• Monitor for changes in content requirements from sellers & working with our IT Development team as required.
• Support seller onboarding, working closely with the marketplace team to deliver smooth, efficient and rapid launches.
• Work with sellers to maximise product content quality to drive growth.
• Support new sellers with platform operation and functional tools.
• Work with sellers to maximise product range and content quality to drive growth.
• Develop expertise in our 3rd party marketplace platform (Mirakl) and all related MW systems, with a focus on product data.
• Work closely with the eCommerce Catalogue team to ensure alignment on all product data and on-site discoverability (search, navigation, facets, etc.)
• Work with IT Development on platform changes, as related to seller onboarding and product content.
• Present ideas and updates to all levels of seniority

We’d love to meet someone with

• eCommerce experience, preferably with experience of marketplaces.
• High attention to detail, particularly when working with large datasets and recognising where the smallest improvements can make the biggest differences.
• A strong understanding of product data and catalogue management best practices
• Outstanding written and verbal communication skills
• Adept at managing multiple concurrent projects and able to prioritise your workload accordingly.
• Experience working in a high-growth or start-up environment highly desirable.
• Highly organised and efficient.

What’s in it for you?

• Competitive salary and benefits package
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.