Front Office Manager – hospitality jobs in New York

hospitality jobs in New York

Job highlights

Identified by Google from the original job post

Qualifications

• Keen eye for detail
• Strong organizational and time management skills
• Ability to communicate effectively both verbally and in writing
• Proficient in problem resolution and guest service
• Experience in managing diverse teams
• 2-3 years of experience in a managerial role (preferably in a hospitality setting)
• 2-3 years of management experience in a hospitality role

Benefits

• Career Growth and Development Opportunities
• We work hard to create and deliver on what YOU need through health & wellness programs, best-in-class learning and development, and travel discounts that ‘feed your inner explorer’
• Highly competitive wages
• An exceptional benefit plan for eligible associates and their family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you and your family members
• Compensation and Benefits
• For applicants who will be working in NYC, the anticipated compensation range for the position is \(80,000.00 to \)85,000.00 USD per year
• The salary offered to a successful candidate will depend on several factors, including years of experience, industry experience, education, and work location

Responsibilities

• This role offers a chance to make a significant impact on guest experiences while growing in a supportive atmosphere
• Implement and manage the hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards, service recovery, and problem resolution
• Interview, hire, train, and evaluate staff performance, providing clear communication and guidance
• Observe performance and encourage improvement, adjusting staffing based on hotel occupancy
• Field guest complaints and conduct thorough research to develop effective solutions
• Supervise budgeting, forecasting, training, motivating, and staffing of the Front Office and related services
• Participate in various hotel meetings and comply with attendance rules
• Perform any other job-related duties as assigned

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do! We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey.

Company Culture and Environment

We strive to create a great place to work where associates at all levels are respected for their differences, just like the guests and owners we serve. We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.

Career Growth and Development Opportunities

We work hard to create and deliver on what YOU need through health & wellness programs, best-in-class learning and development, and travel discounts that ‘feed your inner explorer’.

Detailed Benefits and Perks
• Highly competitive wages
• An exceptional benefit plan for eligible associates and their family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you and your family members

Compensation and Benefits

For applicants who will be working in NYC, the anticipated compensation range for the position is \(80,000.00 to \)85,000.00 USD per year. The salary offered to a successful candidate will depend on several factors, including years of experience, industry experience, education, and work location.

Why you should apply for this position today

Join us on our journey where you belong, and contribute to an environment that values individual contributions and team dynamics. This role offers a chance to make a significant impact on guest experiences while growing in a supportive atmosphere.

Skills
• Keen eye for detail
• Strong organizational and time management skills
• Ability to communicate effectively both verbally and in writing
• Proficient in problem resolution and guest service
• Experience in managing diverse teams

Responsibilities
• Implement and manage the hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards, service recovery, and problem resolution.
• Interview, hire, train, and evaluate staff performance, providing clear communication and guidance.
• Observe performance and encourage improvement, adjusting staffing based on hotel occupancy.
• Field guest complaints and conduct thorough research to develop effective solutions.
• Supervise budgeting, forecasting, training, motivating, and staffing of the Front Office and related services.
• Participate in various hotel meetings and comply with attendance rules.
• Perform any other job-related duties as assigned.

Qualifications
• 2-3 years of experience in a managerial role (preferably in a hospitality setting)
• Knowledge of Opera preferred

Education Requirements
• Relevant educational background in hospitality management or a related field preferred.

Education Requirements Credential Category
• Degree in Hospitality Management or related discipline preferred.

Experience Requirements
• 2-3 years of management experience in a hospitality role.

Why work in New York, NY

New York City offers an unparalleled blend of culture, entertainment, and business opportunities. Living and working in NYC allows you to experience world-class dining, arts, and a dynamic professional landscape where you can thrive and grow in your career.