• Full Time
  • Permanent
  • London

Rosewood Hotel Group

Profile insights

Here’s how the job qualifications align with your profile.


  • Guest services
  • Guest relations
Do you have experience in Guest services?

Job details

Here’s how the job details align with your profile.

Job type

  • Permanent
  • Full-time




Pulled from the full job description
  • Company pension
  • Season ticket loan

Full job description

General Information

United Kingdom
Rosewood London
Rooms – Front Office
Job Type
Full-time Permanent

Job Description

We are currently looking for a Guest Relations Supervisor to join our Guest Relations team at Rosewood London. Our Guest Relations Supervisor is entrusted to supervise the Guest Relations team to ensure memorable guest experiences.

Key expectations of this role are
  • Providing our guests service in accordance with Rosewood standards.
  • Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
  • Embracing Rosewood standards to ensure a consistent guest experience delivered by all Guest Relations Officers.
  • Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.

  • The ability to work in a team, build relationships and provide guidance to others.
  • Possessing a real passion for guest service and taking ownership of the guest experience.
  • Being organised and proactive in managing your tasks.
  • Having an engaging presence.
  • A thorough understanding of the function of property management systems (Opera V5).
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

  • 28 days paid holidays per annum including Bank Holidays
  • Company pension scheme
  • 12 complimentary room nights and F&B discount worldwide
  • Career development opportunities
  • Free meals on duty
  • Season ticket loan

About Us

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London’s finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 30 properties and over 25 future hotel openings.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To apply for this job please visit careers.rosewoodhotelgroup.com.

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