Full-time Client Advisor, Westbourne Grove

WE ARE HIRING A FULL-TIME CLIENT ADVISOR TO JOIN OUR AMAZING STORE IN NOTTING HILL, LONDON!

You will be an ambassador for GANNI. You will work within our beautifully curated stores and report directly to our Store Manager. The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose.

At GANNI we are passionate and optimistic people who live and breathe everything for we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.

You will support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs.

You will support a business that is based on an omnichannel mentality where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a clienteling program as an integral part of daily business. Through appointments and in-store events, you will build and foster the GANNI community.
KEY RESPONSIBILITIES

●  Ensure exceptional client experiences

●  Deliver outstanding styling sessions

●  Develop a high level of product knowledge and share your opinions on current and future trends

●  Establish loyalty within the community through clienteling

●  Strive to reach your KPI targets and support store KPIs with a teamwork mindset

●  Support in-store shopping events through your client database and establish a program to foster client relationships.

●  Maintain VM guidelines

●  Assist with deliveries and stock recalls

PROFESSIONAL QUALIFICATIONS

●  Background within a similar industry for at least 2 years

●  Experience with sales and working within a results-driven environment.

●  Omnichannel understanding and clienteling mindset

●  Excellent communication and organizational skills

●  Ability to adapt to both fast- and slow-paced environments with a proactive, can-do attitude

●  Fluent in English

●  Transferable client book ideally

THE GANNI WAY

We are looking for a true GANNI ambassador – someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind – more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

BE BOLD AND JOIN OUR GANNI COMMUNITY!

We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV.