Dubai

Dubai

Full job description

Job Description:

Job Overview: As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.

Key Responsibilities:

  • Guest Arrival and Departure:
    • Warmly welcome guests upon arrival and facilitate a smooth check-in process.
    • Provide information about the resort’s facilities, services, and special promotions.
    • Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
  • Reservation Management:
    • Manage guest reservations, ensuring accuracy and completeness.
    • Effectively communicate room rates, packages, and availability to guests.
    • Assist with room assignment and accommodate special requests whenever possible.
  • Guest Services:
    • Address guest inquiries and provide information about local attractions, dining options, and activities.
    • Handle guest requests promptly and liaise with other departments to fulfill special requirements.
    • Coordinate with the concierge to arrange transportation, tours, and other guest services.
  • Communication:
    • Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
    • Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
  • Problem Resolution:
    • Address and resolve guest concerns or issues in a timely and effective manner.
    • Report any recurring issues or trends to the Front Office Manager for continuous improvement.
  • Administration:
    • Ensure accurate record-keeping of guest information, preferences, and special requests.
    • Assist in the preparation of daily reports, including occupancy rates and revenue figures.

Working Place:

Dubai, Dubai, United Arab Emirates

To apply for this job please visit www.careers-page.com.

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