We are recruiting a highly organised and client-focused Events Manager to join our Rapport team at one of our prestigious client offices in London. Our client is one of the Big Four Accountancy firms in the world. You will lead a small team in the seamless execution of a diverse range of events, ensuring exceptional experiences for clients and guests.

This is a hands-on and proactive role that requires actively seeking opportunities to improve efficiencies and enhance the overall business environment, specialising in both internal and external client experiences, from small meetings to large conferences.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday). Overtime beyond these service hours may be required as per business needs.

The Events Manager role is ideal for someone who is passionate about delivering exceptional service, taking responsibility for their contribution to the team, consistently seeks innovative ways to enhance guest services while demonstrating flexibility and adaptability, and eagerness to learn and grow with a proactive attitude.

Main responsibilities

• Managing and mentoring a team of two Events Specialists, providing guidance, support, and performance feedback
• Delegating tasks effectively, ensuring team members have clear responsibilities and deadlines
• Identifying training and development needs within the team and facilitating opportunities for growth
• Overseeing all aspects of event planning and execution, from initial concept to post-event evaluation
• Acting as the primary point of escalation for all event-related matters, resolving issues promptly and efficiently
• Developing and maintaining strong relationships with key stakeholders, including clients, vendors, and internal departments
• Contributing to the overall success of the Rapport team by fostering a collaborative and supportive work environment
• Owning the delivery of the annual calendar of events, ensuring alignment with client objectives and budget
• Collaborating with clients to understand their needs and translate them into creative and impactful event concepts
• Managing event budgets effectively, tracking expenses and identifying cost-saving opportunities
• Collecting, analysing, and presenting event data to demonstrate return on investment and inform future planning
• Reviewing and updating Standard Operating Procedures (SOPs) to streamline processes and enhance efficiency

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have proven track record managing a team in a fast-paced events environment
• Possess exceptional organisational and time management skills with the ability to manage multiple projects simultaneously
• Demonstrate strong communication, interpersonal, and presentation skills, with the ability to build rapport with stakeholders at all levels
• Be highly proficient in event management software and tools
• Have a proactive and solutions-oriented approach, with a keen eye for detail, and commitment to delivering exceptional service

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards – for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards – for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.