Customer Service Representative Parkour DXB Dubai From AED4,000 a month

Job overview:

You will join one of our Parkour DXB branches to support the day-to-day operations of the company, providing a welcoming and professional presence on reception for all customer interactions. You will need to develop a thorough knowledge and understanding of all of our services, and aim to build and maintain good relationships with customers, to enable you to provide an efficient service, encourage customer loyalty and generate new sales.

We are a vibrant and fast-moving company where we focus on delivering high-quality sports coaching and excellent customer service in a friendly and welcoming environment.

About You:

The Customer Service and Administration Representative will be organised, hardworking and flexible with experience of working in a demanding customer service role. You will need to be able to work using your own initiative, multi-task and have the capacity to communicate well on all levels with children and adults, including existing and prospective customers.

Specific Role Requirements

• Manage enquiries, bookings and payments for classes at our facilities
• Develop proficiency in the use of our client management system to manage services, complete bookings and keep customer records up to date
• Respond to phone calls, emails, and messages promptly and thoroughly
• Generate new sales proactively, and execute sales confidently, in person, via phone and email
• Complete transactions efficiently and keep payment records up to date
• Manage customer concerns and issues in a calm and confident manner
• Maintain good communication with the coaching team through relevant updates on student details and providing non-coaching support when required
• Help to maintain a high standard of organisation and cleanliness in all areas of the facility, particularly the reception
• Undertake other administrative tasks as required

General

• Demonstrate a commitment to our shared values of community, teamwork, professionalism, integrity and conscientiousness
• Be aware of and comply with company policies on health and safety, safeguarding and data protection

Experience, education, training and skills/characteristics:

Essential

• Experience of providing high quality customer service in a similar face-to-face role
• Experience in an administrative role
• Educated to college level or equivalent
• Experience of using CRM (client relationship management) systems and/or databases
• Fully proficient in use of computer systems including spreadsheets and word processing
• Excellent written and verbal communication and an excellent command of the English language
• Excellent organisational and time management skills, with the ability to prioritise tasks and work well in a busy environment
• Excellent attention to detail
• A friendly, welcoming and helpful nature
• A polite and professional attitude with the ability to remain calm in difficult situations
• A strong work ethic and a commitment to perform the job to the best of your ability
• A flexible approach to work and a demonstrable ability to be proactive and take initiative
• Motivation to learn and develop within the role

Desirable

• Experience of working in the sport and fitness industry
• Experience of working in an environment with children and young people
• Familiarity with Google Suite including Drive, Docs and Sheets
• A current First Aid qualification

Job Types: Full-time, Permanent

Pay: From AED4,000.00 per month