Customer Service Representative – Carma – Sydney NSW

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car-buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.

Are you ready to jump into a role where every day is a new adventure? Carma’s Customer Hub, located at our vibrant head office in Alexandria, Sydney, is looking for passionate, engaging people to be the voice of Carma! You’ll be the main point of contact for our customers, guiding them through their car-buying journey with energy, empathy, and expertise. If you’re driven to deliver amazing customer experiences, let’s get you on board!

What you’ll be doing

• • Chatting with customers across phone, email, social media, and chat, handling every question with a friendly, can-do attitude.
  • Level up your car knowledge—we’ll keep you up to speed on brands, models, and features so you can help customers when they need it.
  • Be a trusted guide with empathy and understanding, offering advice at just the right moments.
  • Spot and solve potential issues before they become problems, delivering fast solutions and an unforgettable buying experience.
  • Keep the team spirit high! Take ownership of every interaction, follow up, and close the loop to make every customer feel valued.

Okay, let’s talk about you

• • You’ve got experience in customer service and a knack for making people feel heard.
  • Love cars? Awesome! New to it? No problem—we’ll teach you!
  • Stellar communication skills—written, spoken, and everything in between.
  • Tech-savvy and quick to adapt to new systems.
  • Multitasking pro with the flexibility to handle changing priorities
  • We’re open daily, so flexible availability across weekdays and weekends is essential for this role!
  • We’re based in Alexandria, Sydney – so you’ll need to be comfortable with this commute to the office (we have free parking onsite!)

What’s in it for you?

• • We love social events, from parties to go-karting and bake sales, there’s something for everyone.
  • Enjoy our open-plan office space, complete with fresh coffee, a choice of snacks and Friday beers to keep you supercharged.
  • We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts and NRMA cove

At Carma, we’re all about fostering an amazing culture, where you can bring your best self to work! We value collaboration, innovation and having a laugh at work. Plus, we’re committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!) we’d love to hear from you. Please let us know if you need any reasonable adjustments during the interview process.