Anglicare
Full job description
About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.
Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.
For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us!
We are recruiting a Customer Response Consultant to join our Customer Contact Centre. This is a maximum term position for 6 months, working 2 days a week OR 16 hours per week. Immediate start subject to background and reference checks.
The purpose of the role is to conduct outbound calls, record customer feedback and collect HR data. This role would ideally suit a candidate looking for a part-time role with flexibility.
Key Duties and Responsibilities:
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Ensure that all administration processes are managed effectively through appropriate implementation, monitoring and ongoing improvements to processes where required.
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Ensure that a professional image is always projected through efficient and respectful interaction with external stakeholders and members of the multidisciplinary team.
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Ensure that information is properly recorded by updating the relevant files in accordance with organisation guidelines and completing all related administration, filing and spreadsheet/database updates.
Education and Experience:
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Certificate IV in Business Administration, or similar.
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Minimum 2 year’s Administration/Customer contact centre experience.
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Excellent communication skills, both written and verbal.
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Empathy, compassion and a high regard for integrity and confidentiality.
Join a warm, friendly and dynamic team! Enjoy flexibility! A great opportunity to be part of a leading aged care and community services provider.
Note: Our head office is currently based at Norwest, and we are relocating to Macquarie Park in February 2025.
Apply now!
Application Close Date: November 29, 2024
To apply for this job please visit anglicare.wd105.myworkdayjobs.com.
