Creative & Digital Production Manager Sense London

Sense is recruiting for a Creative & Digital Production Manager to join our fantastic Brand and Content Team in King’s Cross, London on a hybrid basis.

As we head into our 70th anniversary year, our ambitions are bolder than ever. We want to reach and support more disabled people across the country to create a world where all disabled people are included and connected, no matter what. This role is responsible for the end-to-end production of content that increases engagement, to help make our bold plans a reality.

The Brand and Content Team manages content production for departments across the whole organisation, whilst also creating content to meet our own strategic goals. You’ll play a vital role in this team, responsible for the entire content production process from brief through to delivery. You will work closely with teams across the organisation that commission content development to understand their goals and objectives, and ensure that content projects are delivered on time, within budget and aligned with organisational goals.

The main duties and responsibilities include:

• Be the central point of management for the numerous content development requests that come into both the brand and content, and digital engagement team.
• Be the primary point of contact for teams across the organisation that commission content development, working with them to understand their goals and objectives to ensure that creative projects deliver against these.
• Scope, collaborate and challenge (when required) incoming requests, to ensure that all content briefs serve a specific need and have a clear purpose and plan.
• Project manage tasks and activities through our brand and content and digital engagement teams, ensuring that projects are delivered on time and within budget.
• Enable and facilitate integration between the digital engagement team and the brand and content team to ensure efficient workstreams and deliver high-quality content. This includes chairing the monthly joint team meetings.
• Manage the internal workflow and production process, continuously analysing this to identify and implement optimisations. Educate internal stakeholders on this process to ensure they adhere to this.
• Manage relationships with external suppliers such as graphic designers, photographers, agencies, production houses, printers and other freelancers.
• Manage all project and planning documentation, including translating commissioning team content requests into clear and inspiring briefs, creating production schedules and critical pathways, and communicate these effectively with team members and stakeholders to manage expectations and keep production on track.
• Maintain and develop the joint team priority content calendar, and the Brand and Content Team’s project planner, using these to anticipate and communicate upcoming and future projects to enable effective planning across both teams.
• Oversee resource allocation and capacity within the Brand and Content team to understand capacity levels and to be able to plan accordingly.
• Collaborate with the Brand Manager and Content Producer to ensure content output follows accessibility, brand and tone of voice guidelines.
• Management of Sense’s central Marketing Materials stock which serve the needs of numerous teams around the organisation, including maintenance of stock levels and financial reconciliation of orders from around the business.
• When required, liaise with the people and families we support and our supporters to ensure our communications are people centred.

To succeed in this role, you will have:

• Experience working in a content, creative, marketing or digital team, in-house or at an agency.
• Experience of project management of and working across the entire end-to-end creative/content production process for digital and offline channels, including scoping, brief writing, scheduling, resource allocation, managing creative reviews and feedback, production and delivery.
• Excellent project and time management skills, including the ability to coordinate several projects simultaneously and adapt to changing priorities.
• Understanding of creative development and production processes for both digital and print.
• Experience scoping and understanding content development or creative requests from a wide range of stakeholders.
• Confidence in stakeholder management with the ability to build effective relationships, work collaboratively with colleagues across the organisation, and manage conflicting feedback from multiple stakeholders.
• An understanding of broad marketing principles that underpin content projects, to enable effective scoping and interrogation of requests.
• Ability to succinctly communicate complex briefs and rationale for content development requests with senior stakeholders.
• Professional and diplomatic approach with people at all levels, with the ability to build effective relationships, work collaboratively and challenge or push back when necessary.
• Excellent IT skills and expert knowledge of project management tools, knowledge of Adobe Creative Suite is desirable.
• Understanding of brand and accessibility guidelines.
• A commitment to people with complex disabilities and Sense’s vision and values.
• Knowledge of GDPR and its application in fundraising and marketing.

To Apply

Please use the link below to complete your application. Managers will use your supporting statement to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or recruitment@sense.org.uk.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone’s contribution is valued and we ensure they’re given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/jobs/equality-diversity-and-inclusion-in-recruitment/